Intune Device Management SME SC Cleared

Avance Consulting; Gloucester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading IT consulting firm seeks an Intune SME to provide high-level support for Intune and MacOS issues. This role involves overseeing mobile device management and ensuring compliance with security standards. Candidates should have strong troubleshooting skills, experience with Azure, and hold relevant certifications. The position requires flexibility for on-call duties and potential travel within the UK.

Qualifications

• UK SC (Security Cleared) is mandatory.
• Hands-on experience with Intune management for mobile and Mac devices is crucial.
• Experience in Azure and ITIL methodologies preferred.

Responsibilities

• Provide L3 support for Intune and MacOS related issues.
• Identify and deploy application updates through Microsoft Intune.
• Manage vulnerability remediation as per CE standards.

Skills

Mobile Device Management

Azure Active Directory administration

Conditional Access Policy

Problem Solving

Documentation Skills

ITIL Processes

Agile Way of Working

Troubleshooting

Education

Certification in Intune

MCP / MCTS / MCSA / MCSE / MCITP

Job description

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Intune SME to provide L3 support for Intune, MacOS related requests/issues

Key responsibilities

UK SC (Security Cleared) is Mandatory

Hands-on experience with Intune management (Mobile Devices and MacBook)

Uploading apps to Microsoft Intune and create app protection policy

Identify and deploy application updates through Microsoft Intune for Mobile Devices (Android, iOS and iPadOS)

Identify and deploy application updates through Microsoft Intune for MacBook

Vulnerability Remediation as per CE standard

Mobiles/Mac SRA remediation as per recommendation from Security

Managing and assigning users to applications for Mobile Devices and Macbook

Significant experience of Mac Operating System (macOS Ventura, macOS Monterey and macOS Big Sur)

Application Packaging and Deployment for MacBook (macOS Ventura, macOS Monterey and macOS Big Sur)

Intune App Protection and Conditional Access

Knowledge of Microsoft Azure environment, Azure AD

Experience of PowerShell for Intune

Understanding of Active Directory & Active Directory Federation Services

Solid understanding of ITIL/ITSM best practices

Excellent problem solving and decision-making skills.

Ability to work independently and as part of a team

Certifications in Intune, Agile are an advantage

MCP / MCTS/ MCSA/MCSE or MCITP in would be added advantage.

ITIL Processes - Change, Incident and Problem management

Experience in handling Escalated issues including coordination with multiple teams and vendor

Preparing the incident report / root cause analysis reports

Interpersonal sensitivity and customer responsiveness

Ability to communicate complex technical contents plainly and simply.

Good Hardware knowledge and troubleshooting experience.

Excellent documentation skills for user training and technical documents

Provide "on-call" support after business hours and during weekends.

Traveling to other Client Site and TCS Site as per Project requirement (within UK)

Should be flexible with Multiple Shifts as and when required.

Should be ready to work in shifts and out of hours (based on project requirement)

Adhering to SLAs

Handling severity incident, availability for on-call (on ROTA basis)

Key Skills/Knowledge:

o Azure Active Directory administration

o Conditional Access Policy (CA)

Auto enrolment configuration of Mobile Devices(Android, iOS and iPadOS) and MacBook (macOS Ventura, macOS Monterey and macOS Big Sur)

Strong experience with Mobile Device Management through Intune

Strong experience in managing and supporting Android and iOS, MacBook through Intune

Extensive experience of working in an end user computing team

Create, edit or delete Azure Active Directory (AAD)user/Device groups.

Administer and Configure applications for enterprise mobile users

In-depth knowledge and experience in enterprise class O365 and Intune management

Good understanding and working experience in Agile Way of Working (DevOps Based Model)

Experience of delivering Cloud based solutions across a large enterprise

Experience required:

Creation of provisioning profiles, configurations & security profiles and deployment to managed client devices.

Should be well versed with Agile (JIRA Tool, Creating Stories) and DevOps

Expertise in troubleshooting issues reported by the end user for Mobile Devices(Android, iOS and iPadOS) and MacBook (macOS Ventura, macOS Monterey and macOS Big Sur).

These issues could be software related, such as identifying malware, or can be related to malfunctioning hardware. This requires an extensive knowledge of popular MDM and Mac operating systems and software.

Deployment of OS upgrades and application along with MDM, MAM, MCM policies

Manage, maintain, support, troubleshoot and optimize mobile solution presently in place while making suggestions and adjustments to future needs.

Understanding of SSO and MFA technologies for Mobile/Mac applications.

Application onboarding, provisioning & deployment via Intune platform. Good knowledge on application packaging for MacOS and MSI technologies

Supporting Proof of Concept for new services/technologies. Deliver all services following ITIL methodology for Service Creation

Android/iOS/iPadOS/MacOS policy (security, compliance, device, endpoint, connectivity etc) creation, deployment and testing on Intune (required) and Blackberry UEM (preferred but not required)

Android/iOS/iPadOS/MacOS app packaging, deployment and testing on Intune (required) and Blackberry UEM (preferred but not required)

* Free services are subject to limitations