Intl Markets Analytics Director

eBay Inc.; Greater London; On-site; GBP 100,000 - 140,000; Full time

Job summary

A leading global ecommerce platform seeks a Director of International Markets Analysis to drive AI-based insights about customers and market strategies. This role requires a Master's degree in a quantitative field, alongside 12+ years of experience in customer data science and analytics. Candidates must demonstrate a passion for leveraging data to develop impactful business solutions, with strong leadership and communication skills essential for collaborating with senior executives.

Qualifications

• 12+ years of experience in customer data science or analytics roles, including 5+ years leading teams.
• Consistent track record of building analytical products and customer data-science driven programs.
• Excellent logical, analytical, and conceptual skills.
• Effective communication abilities and capacity to influence cross-functional collaborators.

Responsibilities

• Lead and encourage the science & insights strategy to better understand customers.
• Supervise and lead data science analytics teams for International Markets.
• Create regular updates on eBay's customer base health and opportunities.

Education

Master's degree or above in a quantitative field

Tools

LLMs

data analysis

ML models

analytics

Job description

At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all.

About the Role and Team

We're reimagining how to understand eBay's international markets in an AI-driven eCommerce world-and we're looking for a consultative, transformational leader who blends technical depth with product intuition. If you're motivated to unearth profound insights to build impactful solutions that drive customer engagement, this role is tailored for you.

Your role as Director of International Markets Analysis will involve guiding the strategies to improve eBay's comprehension of customers and business tactics across International Markets (UK, Germany, France, Italy, Canada, and Australia). Your mission? Work closely with senior business leaders in eBay's International Markets to understand markets and build data-driven solutions using AI.

What You Will Accomplish

• Provide consultative, thought leadership to global senior leaders supporting International Markets.
• Lead and encourage the science & insights strategy to proactively help eBay to better understand customers and each market's business.
• Supervise and lead data science analytics teams who are dedicated to International Markets.
• Be able to devise methodologies and approaches to exploring the data and discovering the right science solutions needed.
• Be comfortable being deep into the solution details while also crafting executive summary level presentations that help the larger eBay business understand the "Why" behind science, data and insights.
• Collaborate extensively with key partners in other parts of Global Analytics and Global Customer Insights to connect the internal and external view of customers.
• Lead the creation of regular updates to the executive leadership team for International Markets and throughout the eBay global business on the health of the eBay customer base, spotting the opportunity areas and working with partners to drive strategies that help eBay grow
• Considering the application of data analysis and scientific data interpretation as a tool to develop balanced solutions that provide enduring value to the business
• Be a guide on eBay's data and enjoy applying research to real world problems.

What You Will Bring

• Master's degree or above in a quantitative field, e.g., statistics, mathematics, physics, computer science, economics, engineering.
• 12+ years of experience in Customer data science or analytics roles, including 5+ years leading teams
• Consistent track record building analytical products and customer data-science driven programs
• Deep understanding of customer data, customer analytics and data science techniques, including experience evaluating ML models with custom metrics and robust frameworks
• Excellent logical, analytical and conceptual skills.
• Good understanding of experimental design and statistics.
• Strong data-driven decision making.
• Effective communication abilities and capacity to influence cross-functional collaborators, including demonstrated experience collaborating with C-level executives, crafting content suitable for this audience level
• Bold, proactive approach; capable of adjusting to new challenges and completing tasks in uncertain situations.
• Startup mindset-comfortable with ambiguity, bias for action, and fast iteration
• Experience with LLMs, prompt engineering, and RAG techniques (preferred)

Why Join Us

• Be at the forefront of AI-powered customer and business understanding in eCommerce
• Own high-impact initiatives in a startup-style culture with real autonomy
• Work alongside extraordinary talent
• Develop solutions that scale-serving millions of users and crafting the future of shopping

Ready to lead the next wave of AI innovation in commerce? Let's build the future together.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.