Interventions Facilitator

Serco Limited; Uttoxeter; On-site; GBP 27,000; Full time

Job summary

A public services organization in Uttoxeter is seeking an Interventions Facilitator to deliver psychological intervention programmes in a prison setting. The ideal candidate will have strong communication skills, empathy, and relevant experience. Full training is provided, and the role offers a chance to make a meaningful impact in helping individuals rebuild their lives.

Benefits

Pension up to 6%

Employee Assistance Programme

Discounts for major high street brands

Qualifications

• Background in retail, customer service, or face-to-face role is welcomed.
• Ability to actively listen and work in a challenging environment.

Responsibilities

• Deliver high-quality intervention sessions.
• Promote a positive, safe, and supportive learning environment.
• Assess individuals and recommend appropriate programmes.

Skills

Strong communication skills

Empathy

Confidence with administrative tasks

Education

Degree in Psychology or relevant experience

Job description

Overview

Serco Limited

Job Title: Interventions Facilitator
Location: HMP Dovegate, Uttoxeter
Salary: £26,444 per annum + Serco benefits
Working Hours: Full-time, 40 hours per week (Monday to Friday)

Make a meaningful impact where it matters most. HMP Dovegate is a Category B male prison located on the Staffordshire/Derbyshire border near Uttoxeter. With an operational capacity of 1,100 prisoners, it requires a committed, compassionate, and skilled team to maintain a safe and rehabilitative environment. We are currently looking for a dedicated Interventions Facilitator to join our team. In this role, you’ll work directly with men at high risk of reoffending, delivering accredited psychological intervention programmes in a structured, professional setting.

Responsibilities

• Deliver high-quality intervention sessions to a trained standard.
• Conduct pre- and post-session work including thorough, non-judgmental session debriefs and Post Programme Reports within agreed timelines.
• Promote a positive, safe, and supportive learning environment for participants.
• Carry out key administrative duties, such as managing referrals, maintaining waiting lists, preparing session materials, and liaising with staff and external agencies.
• Contribute to sentence planning and parole processes.
• Work collaboratively with psychologists and other professionals to support individuals’ progress.

Key Responsibilities

• Attend regular supervision with the Treatment Manager.
• Assess individuals and recommend appropriate programmes.
• Complete motivational work with prisoners before programme start.
• Prepare session objectives and follow-up support as needed.
• Record progress and outcomes clearly and professionally.

What We’re Looking For

• A background in retail, customer service, or any face-to-face role is welcomed.
• Strong communication skills and the ability to actively listen.
• Empathy, professionalism, and the ability to work in a challenging environment.
• Confidence with administrative tasks and a proactive, organised approach.
• Relevant experience in the areas noted above and/or a degree in Psychology.

Full training will be provided.

This is a rewarding opportunity for someone who wants to play a part in helping individuals rebuild their lives and reduce reoffending. You’ll be supported by a strong multidisciplinary team, with real opportunity to grow and develop your skills.

Why Serco

• A place you can make an impact – We look after around 5,000 prisoners in our prisons and have been in the business for 25 years, employing 2,000 colleagues in our 6 custodial contracts to deliver essential services that touch lives.
• A place you can count on – Our diverse UK-wide operations offer opportunities to learn and develop. You’ll broaden your experience and apply your skills in new ways.
• A place for you – We are a motivated team who will encourage you and help you succeed, with resources to do your job in a diverse and supportive environment.

What we offer

• Salary £26,444
• Pension up to 6%
• Employee Assistance Programme
• Chance to contribute to innovation in the public services
• A company passionate about diversity and inclusion
• Serco benefits portal offering discounts for major high street brands
• A safe and supportive culture

About Serco

At Serco, the nature of the work is important and everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people delivering essential public services worldwide in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks are led by colleagues passionate about diversity, inclusion and belonging.

Apply

Please click on the apply button to complete your application. We sometimes receive a large volume of applications and may close the vacancy early, so please apply promptly.

We are committed to building a diverse and inclusive organisation and will make reasonable adjustments at interview and employment for candidates. We encourage applications from a diverse candidate pool and are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many areas. We are a Disability Confident Leader and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. We support fair access to employment for those with unspent criminal convictions through the “Ban the Box” pledge. Please contact our recruitment team to discuss.