Interpreting Account Executive

Prestige Network Ltd; Newbury; On-site; GBP 25,000 - 35,000; Full time

Job description

An opportunity has arisen for a focused and ambitious Account Executive/Bookings Account Coordinator to join the busy and energetic Interpreting Department at our Head Office in Newbury.

This is a diverse role that would suit someone who enjoys variety and a challenge. The role involves managing key client accounts, handling daily client queries and booking requests, supporting the recruitment of new interpreters, and managing our existing interpreter pool.

As the standout candidate, you will be a team player with excellent communication skills, committed to providing a high level of customer service to our clients and interpreters. You will enjoy working in a fast-paced environment as part of a busy team, and you will be an excellent problem solver, able to think on your feet.

Key Responsibilities:

Client Account Management

1. Building client relationships to ensure client satisfaction and repeat business.
2. Identification of potential client dissatisfaction and escalation to Senior Management.
3. Handling Supplier queries and dealing with any issues in a timely manner.
4. Ensuring processes and procedures are adhered to, including GDPR and information security.

Booking Coordination

1. Booking interpreters (via the phone, email, online portal).
2. Liaising with linguists and clients.
3. Careful selection of interpreters and negotiation of fees.

Interpreter Recruitment

This is not a core part of the role; however, in supporting the Interpreter Recruiter, you are expected to occasionally be involved in:

1. Sourcing and assessment of new interpreters, ensuring continued growth of the supplier pool.
2. Involvement in strategic and sourcing initiatives for specialist language skills.
3. Placing adverts on relevant job boards, vetting applications, and managing responses.
4. Maintaining positive relationships with interpreter communities.

Person Specification & Behaviour

1. Organised and detail-oriented.
2. The ability to prioritise and organise own workload.
3. Excellent interpersonal skills, i.e., tact, sensitivity, ability to listen, and to be assertive.
4. The ability to work quickly, flexibly, and effectively in response to requests made at short notice.
5. A team player with a positive attitude.
6. Ability to keep calm under pressure.
7. Able to commute or relocate to Newbury RG14 1LA.
8. Must have Right to Work in the UK.

What We Offer:

1. Competitive salary and performance-based bonuses.
2. A supportive and collaborative work environment.
3. NHS top-up scheme and Life Insurance.
4. ‘Smart Health Scheme’ for all employees from day 1.
5. Death in service.
6. Cycle to work scheme.
7. 22 days holiday up to a maximum of 25 days.
8. Quarterly company lunches.
9. On-site, in-town parking, free to use at weekends.