International Service Engineer

IntaPeople: STEM Recruitment; Newport; On-site; GBP 43,000 - 53,000; Full time

Benefits offered by this job

33 days holiday

Pension up to 8% matched

Life assurance

Health cash plan

Job summary

IntaPeople is partnering with a global technology group to recruit a multi-disciplinary engineer based in South Wales. You will split time between the Newport factory and customer sites worldwide, installing, commissioning and troubleshooting complex equipment.

As your knowledge grows, you will lead installations and contribute to electrical and mechanical design, with travel to Europe, North America and Asia. A strong hands-on background in electrical and mechanical systems is essential.

Qualifications

• HNC or HND (or above) in Electrical, Mechanical, Mechatronic or a similar engineering discipline.
• Broad engineering background covering both electrical and mechanical systems.
• Proven hands-on experience installing, commissioning and fault-finding complex machinery or production equipment.
• Confidence dealing with customers and taking the lead when things go wrong.

Responsibilities

• Installing, commissioning and troubleshooting new equipment at customer facilities worldwide.
• Working directly with customers to diagnose and fix technical problems, often under time pressure.
• Building and fault-finding new equipment designs in the factory before they ship.
• Contributing to electrical and mechanical design, including wiring harnesses, assemblies and design changes.
• Making new designs easier to maintain and service in the field.
• Testing equipment against international machinery safety standards and checking compliance.
• Planning and running hardware tests, validation and performance assessments.
• Working with process and design engineers to improve reliability and performance.
• Supporting new technology from early prototypes and trial systems through to production-ready products.
• Writing clear technical reports and passing customer feedback to the engineering team.

Skills

Electrical systems

Mechanical systems

On-site troubleshooting

Customer-facing

Project installations

Education

HNC/HND or above

Tools

AutoCAD Electrical

Solid Edge

Job description

Our client is part of a global technology group and one of the world's leading makers of high-tech manufacturing equipment. Its systems are used to produce components for a vast array of industries, and its customers include some of the biggest names in electronics.

The UK operation is the group's centre of excellence for advanced production equipment. It designs, builds and supports high-precision systems used in sensors, power electronics, communications and other cutting-edge technologies. It combines the stability and investment of a multinational with the close-knit, hands-on feel of a site where engineers see their work go from concept to customer.

The role

This is a new, varied role in a multi-disciplined engineering team. The team makes sure complex production equipment is designed, built, installed and running at customer facilities around the world.

You'll split your time between the factory in South Wales and customer sites in Europe, North America and the Far East. At home you'll help develop, build and improve the equipment. On site you'll be the technical expert who installs it, commissions it, diagnoses problems and reports what you learn to the design team.

To begin with, you'll travel alongside an experienced colleague. As your knowledge grows, you'll lead installations on your own.

What you'll be doing

• Installing, commissioning and troubleshooting new equipment at customer facilities worldwide
• Working directly with customers to diagnose and fix technical problems, often under time pressure
• Building and fault-finding new equipment designs in the factory before they ship
• Contributing to electrical and mechanical design, including wiring harnesses, assemblies and design changes
• Making new designs easier to maintain and service in the field
• Testing equipment against international machinery safety standards and checking compliance
• Planning and running hardware tests, validation and performance assessments
• Working with process and design engineers to improve reliability and performance
• Supporting new technology from early prototypes and trial systems through to production-ready products
• Writing clear technical reports and passing customer feedback to the engineering team

About you

• HNC or HND (or above) in Electrical, Mechanical, Mechatronic or a similar engineering discipline
• A broad engineering background covering both electrical and mechanical systems
• Proven hands‑on experience installing, commissioning and fault‑finding complex machinery or production equipment
• Confidence dealing with customers, and the credibility to take the lead when things go wrong
• Some design experience, or a real interest in developing it; AutoCAD Electrical, Solid Edge or another 3D CAD package would be a bonus
• Knowledge of machinery safety standards (e.g. EN 60204-1, EN ISO 13849) would be useful
• Organised, self‑motivated and comfortable working on your own across different time zones
• Calm and practical in fast‑moving, highly regulated environments

You don't need experience in this specific industry. Engineers from pharmaceutical, automotive, injection moulding, packaging, special‑purpose machinery and other automated manufacturing sectors are encouraged to apply.

Travel:

Around 50% of your time will be spent overseas, in Europe, North America and Asia. Trips usually last four weeks or more and can last up to a few months, you will spend circa six months in the year overseas. Notice is given wherever possible, but some trips may come up at short notice.

Salary and benefits:

£48,000+ basic salary, plus bonus and excellent benefits (33 days holiday, up to 8% matched pension (so 16% in total), life assurance, health cash plan etc.

• 33 days holiday
• up to 8% matched pension (so 16% in total)
• life assurance
• health cash plan etc.
• All travel, accommodation and subsistence costs are covered.

You'll need to live within commuting distance of Newport and a full UK driving licence is required.