Internal Sales - Tendering Engineer

Ebro Electronic GmbH; Nottingham; Hybrid; GBP 30,000 - 42,000; Full time

Job summary

Xylem in the United Kingdom is seeking an Internal Sales Tendering Engineer to support the Tendering Team in handling customer enquiries, interpreting questions, and ensuring high service levels. The role collaborates with internal and external stakeholders and requires careful record-keeping and process adherence, within a hybrid working arrangement.

You'll gain exposure to engineering environments, potentially water industry systems, and you'll contribute to KPI attainment while developing

Qualifications

• Experience in an engineering environment, ideally water industry
• Experience with bespoke systems (SAP S/4HANA) advantageous
• Customer service experience handling enquiries or complaints
• Experience in fast-paced, telephone-based customer interactions
• Fluent in spoken and written English

Responsibilities

• Answer customer enquiries via phone or email
• Interpret customer questions and data
• Support Tendering Team to deliver high customer service levels
• Maintain records and procedures as required
• Collaborate with internal and external stakeholders to ensure timely responses

Skills

Willingness to learn

Ask questions

Numerate

Effective communicator

People skills

Organised

Continuous improvement mindset

Cross-boundary collaboration

Inspiring accountability

English proficiency

Engineering experience

Tools

SAP S/4HANA

Job description

Internal Sales Tendering Engineer

In this position you will be an integral part of the Internal Sales Department. The role will consist of answering customer enquiries via phone or email, interpretation of customer questions and data and ensuring the Tendering Team always delivers a high level of customer service and satisfaction. A requirement is also to provide support for all internal and external stakeholders.

Essential Duties/Principal Responsibilities

• Become competent in the selecting of pump and spares accessories.
• Working to gain in depth knowledge of internal sales processes and procedures
• Answering calls on the phone queues and assisting with customer queries.
• Working to achieve agreed KPI’s and targets as prioritised by the department Manager.
• Help to maintain all records and procedures where necessary.
• Learn and engage to manage and develop both professionally and personally.
• Always Comply to all Health and Safety standards ensuring proper reporting when necessary

Key Competencies

• Willingness and drive to learn
• Desire to ask questions and actively listen
• Numerate and have strong problem-solving skills.
• Effective communicator
• People skills (approachable, friendly and confident) and a team worker
• Organised and can work to deadlines
• Continuous improvement mindset
• Cross-boundary collaboration
• Inspiring accountability

Key Relationships

• External: Customers, external sales team, colleagues based in other Xylem facilities and facility visitors of any description
• Internal: Managers, Team Leaders, Employees

Skills/Experience Required

• Previous experience of working within an engineering environment, ideally the water industry and working with Engineers would be advantageous
• Experience working with bespoke systems (SAP S/4 HANA) is advantageous although not essential
• Experience within a customer service role dealing with enquiries and or complaints
• Experience of working in a fast-paced environment dealing with customers over the telephone.
• Literate in spoken and written English.

#LI-Hybrid Werden Sie Teil des globalen Xylem-Teams und gestalten Sie innovative Technologielösungen mit, die die Nutzung, Verfügbarkeit, den Schutz und die nachhaltige Verwendung von Wasser sicherstellen. Unsere Produkte kommen in der öffentlichen Versorgung, der Industrie, im Wohnbereich und in gewerblichen Gebäuden zum Einsatz – mit dem Ziel, intelligente Maschinen, Anlagen, Messsysteme, Netzwerktechnologien und fortschrittliche Analysen für Wasser-, Strom- und Gasversorger sowie die Industrie bereitzustellen. Arbeiten Sie mit uns an einer Welt, in der die aktuellen und kommenden Wasserherausforderungen mit Kreativität und Engagement gelöst werden und in der Inklusion und Zugehörigkeit als Treiber für Innovation erkannt werden, um unsere Wettbewerbsfähigkeit weltweit zu stärken.

Unsere Talent Community ist eine großartige Möglichkeit, mit uns in Kontakt zu bleiben und mehr über unsere hochwirksamen Kulturinitiativen und neuesten Karrieremöglichkeiten zu erfahren! Erzählen Sie uns mehr über sich und helfen Sie den Personalverantwortlichen, Sie zu finden, wenn es eine Stelle gibt, die Ihrem Hintergrund, Ihren Fähigkeiten und Interessen entspricht. Werden Sie noch heute Mitglied unserer Talent Community!

Inklusion und Zugehörigkeit bei Xylem Xylem ist ein Unternehmen, was Chancengleichheit fördert. Alle Entscheidungen werden ohne Rücksicht auf Nationalität, Hautfarbe, Religion, ethnische Herkunft, Geschlecht, sexuelle Orientierung, Geschlechtsidentität oder -ausdruck, Alter, Behinderung oder anderer gesetzlich geschützter Merkmale getroffen.