Internal Sales Executive : Life Sciences

TipTopJob; West Midlands; On-site; GBP 28,000 - 30,000; Full time

Job summary

TipTopJob in Birmingham is seeking a Sales Executive to grow profit from an assigned portfolio, mainly C and D accounts. You will engage customers primarily by phone, develop existing relationships, reactivate lapsed customers and generate new opportunities.

You'll review data for growth, qualify leads and arrange appointments for field sales, while maintaining accurate CRM records and supporting cross-functional teams to hit targets.

Qualifications

• Degree in life sciences is essential.
• Proven ability to communicate with customers by telephone.
• Commercially minded with a proactive approach to sales.
• Experience maintaining CRM records and managing multiple opportunities.

Responsibilities

• Manage and grow an assigned portfolio of C and D accounts to meet sales and profit targets.
• Proactively contact customers by telephone to identify needs and opportunities.
• Review data to identify cross-selling and repeat business opportunities.
• Reactivate inactive customers through outbound calling and follow-up.
• Qualify leads and arrange qualified appointments for field sales.
• Prepare and follow up quotations per company processes.
• Monitor tender notifications and forward suitable opportunities to UK Head of Sales.
• Maintain timely CRM records of interactions and opportunities.
• Collaborate with Sales, Marketing and Customer Service to achieve objectives.

Skills

Telephone communication

Sales-driven

CRM management

Account management

Education

Life sciences degree

Tools

CRM system

Job description

Location: Office:based, Birmingham

Salary: A GBP 28K : A GBP 30K + 25 OTE

Primary Purpose

To grow sales and profit from an assigned portfolio, primarily consisting of C and D accounts, through proactive and regular customer contact. The role will focus on developing existing accounts, reactivating lapsed customers and generating new sales opportunities. Telephone contact will be the primary method of communication, supported by email and other appropriate channels.

Key Responsibilities

• Manage and grow an assigned portfolio, primary consisting of C and D accounts, to achieve agreed sales, profit and activity targets.
• Proactively contact customers by telephone to understand their requirements, identify opportunities and increase engagement.
• Review customer and sales data to identify opportunities for account growth, cross:selling and repeat business.
• Reactivate inactive customers through structured outbound calling and follow:up activity.
• Research and contact prospective customers to generate and qualify new business opportunities.
• Qualify inbound and outbound leads, handling opportunities directly where appropriate or passing them to the relevant member of the Sales Team.
• Arrange qualified customer appointments for the field:based Sales Executives.
• Prepare and follow up quotations in line with company processes.
• Review tender notifications, assess their relevance and forward suitable opportunities to UK Head of Sales.
• Maintain accurate and timely CRM records of customer interactions, opportunities and quotations.
• Work collaboratively with the wider Sales, Marketing and Customer Service Teams to support customers and achieve company objectives.

Skills, Experience And Personal Attributes

• Degree in a life sciences discipline is essential.
• Confident and comfortable communicating with customers by telephone, as this will be the primary communication method.
• Proactive, enthusiastic and commercially minded.
• Strong communication skills, with the confidence to initiate conversations, ask effective questions and build customer relationships.
• Comfortable working towards sales targets, KPIs and agreed activity levels.
• Well organised, with the ability to manage multiple customers, opportunities and follow:up actions.
• Accurate and disciplined when maintaining CRM records completing administrative tasks.
• Previous experience in sales or telesales would be advantageous.
• Experience within laboratories, academia, biotechnology or other life science organisations would be beneficial.
• Positive, professional, coachable and willing to learn.

Additional Information

Reports to: UK Head of Sales

Internal Relationships: UK Head of Sales, Field Sales Team, Portfolio Specialists, Marketing and Customer Service

External Relationships: Existing customers, prospective customers and suppliers