Internal IT Support Engineer (NEW)

Cyro Cyber Ltd; Greater London; Hybrid; GBP 30,000 - 42,000; Full time

Job summary

Cyro Cyber Ltd. is seeking an Internal IT Support Engineer to help ensure all Cyro IT systems run smoothly. You will handle internal IT tickets, review systems, and propose improvements to support business growth and platform development.

Role includes on-call rotations, potential travel to client sites, and hybrid work from London or home. Qualifications include 2+ years in IT support and SC clearance, with proficiency in Azure, M365, Intune and Defender.

Qualifications

• Minimum 2 years of relevant IT support experience.
• Must hold SC clearance.
• Background in Private/Public Sector is advantageous.
• Security or Microsoft qualifications such as SC-900 or AZ-900 are a plus.

Responsibilities

• Assist in IT service delivery and ticket resolution.
• Manage Azure/M365 configurations, Exchange Online, SharePoint and related services.
• Maintain asset and software licenses registers and review admin lists.
• Support and test backup/restore processes and incident recovery.

Skills

Azure

M365

Intune

MS Defender

Tools

Meraki

Job description

Location: Hybrid (London/Home)

Working Pattern: Hybrid (at least 3 days in office)

Job Type: Permanent

Must have/be eligible for SC clearance - please do not apply if not

THE VACANCY:

Cyro Cyber are looking for an Internal IT Support Engineer to assist in making sure that all Cyro IT systems are working correctly. You will assist in being responsible for internal IT tickets, the prioritisation and resolution of these tickets. You will assist in reviewing IT systems from a technical viewpoint and make suggestions to enable the growth of the business and development of the platform.

The role requires being on call as per the local rota for escalations, shift work and may on occasion require travel to and working from client sites.

Primary responsibilities:

Service Delivery:

• Assist in the support the use of M365 Azure cloud services
• Administration of Microsoft 365, including Exchange Online, SharePoint, Teams, Intune and other related services.
• Configuration, management, and troubleshooting of office Wi-Fi e.g. Meraki network devices as well as all corporate laptops, printers, meeting room TVs, mobiles and tablets
• Ensure the efficient operation of printers and related hardware.
• Assist in the testing of restoring all systems in line with the agreed schedule so as to validate backups and the restore processes.
• Maintain an asset register of physical and virtual devices as well as an Informational Asset register of software and applications in use at Cyro
• Maintain list of user licenses and their assignees
• Maintain a list of all admins to system and review with appropriate senior management that they are correct and appropriate.
• Work with the OST Team and CISO to ensure Cyro vulnerability scanning is conducted monthly; results recorded with remediation activities done in a timely manner.
• Ensure that daily checks are completed, and systems are running as expected.
• Timely action Joiners, Mover and Leaver requests.
• Follow the Cyro procurement process when ordering assets.
• Work with subject matter experts in Cyro to ensure that Cyro systems are secure.
• Continually look for ways to improve the team’s skills and Cyro’s systems.
• To assist in the build and design of Proof-of-Concept scenarios.
• To help in the creation of test type documentation and test scenarios
• IT projects, ensuring timely delivery and within budget.
• Collaborate with cross-functional teams to understand and address their IT needs.

Project management

• IT projects, ensuring timely delivery and within budget.
• Collaborate with cross-functional teams to understand and address their IT needs

Security and Compliance

• Assist the Platforms team in compliance with Cyro ISO policies.
• Assist the Platforms team in ensure that all Endpoints are compliant to CE+.
• Assist the Platforms team in ensure that 5% sample of devices are CE+ compliant every 3 months, evidence in an asset tracker.
• Update backup tracker on a monthly basis to show status of backups..

Technical Support:

• Provide technical support and troubleshooting for IT-related issues.
• Develop and maintain documentation for IT processes and procedures.
• Ensure tickets, escalations, changes and upgrades are completed and closed in line with Service Level Agreements.
• To assist the Platforms Team as requested. This can be but is not limited to the review of Azure, M365, Intune, Defender, to assist other Cyro colleagues.
• To investigate escalated, non‑routine and high‑impact incidents to responsible service owners and seeks resolution. Facilitates recovery, following resolution of incidents. Ensure that resolved incidents are properly documented and closed.
• To analyse the causes of incidents, and informs service owners to minimise probability of recurrence, and contributes to service improvements.

Essential Skills and Experience

Minimum relevant experience 2 years.

Hold SC clearance.

Background ideally within the Private Sector (Banking, Legal, Other) and/or Public Sector (HMG, Critical National Infrastructure (CNI), Local Government, Other).

Skills including a selection from the following (not an exhaustive list): Azure, M365, MS Defender, Intune.

Security related qualifications or Microsoft qualifications, SC‑900, AZ‑900.

Levels of responsibility: Level 2 - Assist

So why choose Cyro for your next opportunity?

To build, run and maintain a successful compliance programme, you need a connected approach – a team you can trust from strategy to support, and everything in between. At Cyro, this is what we do!

As part of our team, you could be working with some of the biggest names in the Critical Nation Infrastructure and Service Provider sectors including London Underground, Network Rail, Transport for London, RNLI, MOD and more. You’ll help us ensure the most important messages get through – however tough the conditions.

Here are just some of the ways we’re different:

• You’ll go further with us.We understand the importance of career development and will give you all the support you need to realise your potential. You’ll receive formal training, e-learning and mentoring from top professionals. And we offer opportunities to transfer to other sectors – or even different technology areas.
• You’ll make a difference.You could be working outdoors, battling the elements, or in one ofour many offices helping us develop the network infrastructure of tomorrow.
• You’ll be treated as an individual.We’re not a vast corporation, which means every individual counts. With us, you’ll be valued and supported, involved and empowered from day one.
• You’ll be well rewarded.We offer salary progression that reflects market rates and personal performance, a flexible working environment and excellent training.

Cyro is committed to ensuring that we offer industry leading career opportunities, salary and benefits packages. Join us and you can expect to receive:

25 days holiday, including public holidays, plus the option to buy or sell five days each year

Cyro is an equal opportunities employer and is committed to diversity and inclusion.

We reserve the right to close this vacancy once we have received sufficient applications.

This job description sets out the duties and responsibilities of the job at the time when it was drawn up. Such duties and responsibilities may vary from time to time without changing the general character of the duties or the level of responsibility entailed. Such variations are a common occurrence and cannot in themselves justify a reconsideration of the grading of the job.