Internal Control Manager

Millennium Hotel and Resorts UK; Greater London; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Social events and wellbeing programs

Training and development

Pension salary sacrifice scheme

Career development and salary reviews

Season-ticket loan

Volunteer day

Complimentary meals

Length-of-service holidays

Accommodation discounts

Life assurance

Recommend a friend scheme

Job summary

Millennium Hotels and Resorts UK is seeking an experienced Internal Control Manager to own internal controls across the UK and EU hotel portfolio. You will partner with hotel finance teams, operations, Internal Audit and regional leadership to strengthen governance and reduce repeat audit findings.

The role suits a pragmatic, hands-on professional accustomed to a multi-site operational environment, with travel across the UK and occasional EU travel.

Qualifications

• Proven experience in internal controls and risk management.
• Experience in multi-site hospitality or similar environments preferred.
• Ability to document and maintain formal controls and processes.
• Strong track record in remediating internal audit findings.
• High attention to detail and strong analytical abilities.

Responsibilities

• Document and maintain key financial and operational controls across UK hotel operations
• Own the regional Finance & Controls Manual and update as needed
• Design and implement new or improved controls to close gaps
• Ensure controls are practical, scalable and aligned to hotel operations
• Comply with UK/EU financial regulations, tax requirements and policies
• Collaborate with HR and Legal on GDPR and training requirements
• Monitor regulatory changes and update controls accordingly
• Conduct regular tests of internal controls to ensure effectiveness
• Perform spot checks and targeted property reviews
• Track control failures, root causes and remediation actions
• Establish a sustainable ongoing monitoring framework

Skills

Internal controls

Internal audit

Risk management

Multi-site operations

Process documentation

Audit finding remediation

Analytical skills

Travel up to 40%

Job description

Millennium Hotels and Resorts UK are looking for an experienced Internal Control Manager to take ownership of internal controls across our UK & EU hotel portfolio. This is a highly visible role with real impact — strengthening governance, improving consistency across properties and ensuring the region stays ahead of internal audit expectations.

You’ll act as the central point of ownership for internal controls in the UK, partnering closely with hotel finance teams, operations, Internal Audit, and regional leadership. Your work will directly support a highly profitable region by reducing repeat audit findings, restoring confidence in local processes and embedding a proactive, trusted control environment.

This role suits someone pragmatic, hands-on, and comfortable working in a multi-site operational environment.

Key Responsibilities:

• Document and maintain key financial and operational controls across UK hotel operations
• Review, update and own the regional Finance & Controls Manual
• Design and implement new or improved controls where gaps or weaknesses are identified
• Ensure controls are practical, scalable and aligned to hotel operations
• Ensure compliance with UK/EU financial regulations, tax requirements and company policies
• Partner with HR and Legal on compliance areas (GDPR, employment documentation, mandatory training)
• Monitor regulatory changes and update controls accordingly
• Perform regular testing of internal controls to ensure effectiveness
• Conduct spot checks and targeted property reviews
• Track control failures, root causes and remediation actions

• Establish a sustainable ongoing monitoring framework

Skills & Experience

• Proven experience in internal controls, internal audit or risk management
• Experience in a multi-site or operational environment (hospitality preferred)
• Strong experience documenting processes and controls
• Demonstrated ability to manage and clear internal audit findings
• Strong analytical skills with high attention to detail
• Able to work independently and take ownership of a regional remit
• Willingness to travel regularly across the UK (and occasionally EU), up to 30–40%
• Ability to independently plan and conduct onsite property reviews

In return we offer:

• Social Events, Wellbeing and Team Activities
• Training and development
• Pension Salary Sacrifice Scheme
• Career development and salary reviews
• Interest-free Season Ticket Loan Scheme
• 1 Volunteer Day per year (fully paid and in addition to your annual leave)
• Complimentary meals prepared for you by our chefs
• Length of Service-related holiday scheme
• Discount on Accommodation worldwide and 50% Food and Beverage Outlets
• Life Assurance
• Recommend a Friend Scheme

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties within the group are grouped into collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection, and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it, as well as real opportunities to develop and gain promotion within the industry.

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