Internal Communications Manager (fixed term contract until 31st March 2028)

British Transport Police; Greater London; Hybrid; GBP 41,000 - 50,000; Full time

Benefits offered by this job

28 days annual leave

Bank holidays

Bespoke benefits platform

Blue Light Card access

Pension scheme

Salary sacrifice options

Transport Benevolent Fund

Job summary

British Transport Police is seeking an Internal Communications Manager to lead the development and delivery of internal communications across the organisation. You will advise senior colleagues, shape messaging, and drive engagement through Viva Engage and other channels.

The role focuses on Wellbeing, Safety, Diversity and Inclusion, and technology communications, with a mandate to improve employee awareness of the connection between roles and the organisation’s vision.

Qualifications

• Significant experience in an internal communications role.
• Experience delivering internal comms campaigns with planning, execution and measurement.
• Experience using multimedia to reach different audiences.

Responsibilities

• Advise functions on how to engage internal audiences effectively.
• Collaborate with Communications and Engagement to ensure aligned messaging across channels.
• Develop strategies to grow adoption of Viva Engage as a two-way internal comms tool.
• Lead internal comms for Wellbeing, Health and Safety, Diversity and Inclusion, Technology and Information Management.
• Analyse data to inform comms strategy and measure impact.
• Represent the department at cross-functional meetings and external forums.

Skills

Internal communications

Campaign planning

Multimedia communications

Sharepoint

Viva Engage

Tools

Sharepoint

Viva Engage

Job description

Job Introduction

Salary: £45,050.98 per annum. A £4775.00 London Allowance will also be payable to London-based candidates

Contract Type: Temporary, fixed term contract until 31st March 2028

Location: Can be based in any of our main hubs - London, Birmingham, Manchester, Leeds, Cardiff or Glasgow

Type of Working Arrangement: Blended approach of home and office-working is available

Hours: This is a full-time role (37 hours per week)

British Transport Police (BTP) is the national police force for the rail network throughout Great Britain. We are the 'Guardians of the Railway,' putting passenger safety at the heart of what we do. Our values are simply: We Care, We Do the Right Thing, We Strive to Be Better Every Day, We Are One BTP, and We Are Proud to Protect. Join us and help create an environment where we can all be our best every day.

The Opportunity

Are you looking for your next exciting career move? British Transport Police have an excellent opportunity for an Internal Communications Manager to join the Communications and Engagement department. As an Internal Communications Manager with BTP, you will play a vital role in delivering improved employee awareness and understanding of the connection between their roles and our vision and values and to influence the organisational behaviours and culture to help us deliver that vision. The Internal Communications Manager will provide a first-class internal communications service, always looking for innovative ways to reach out to our internal audience and keep up to date with industry trends.

What you’ll be doing:

• Act as an advisor to functions and teams in how to get the most out of their audience, acting as the subject matter expert in communicating with an internal audience.
• Partner with Communications and Engagement colleagues to deliver aligned and consistent communications, across internal, external, stakeholders and divisions, building relationships and insight into our organisation.
• Develop strategies to maintain and increase the adoption and use of Viva Engage as our main two-way internal communications tool, working with leaders to understand the value of engagement on this channel.
• Lead on internal communications for Wellbeing, Health and Safety, Diversity and Inclusion, Technology, Information Management and more.
• Analyse and evaluate data and colleague insight to inform communication strategies, measure effectiveness and drive continuous improvement.
• Represent the department at cross-functional meetings and external forums where needed, sharing best practice and influencing organisational strategy.

What you’ll bring to the team:

• Significant experience working in a similar role within an internal communications function.
• Demonstrable experience of contributing to internal communications campaigns, with a focus on the planning, execution and measurement.
• Proven experience of effectively using a multi-media approach to target and engage with different audiences.
• Understanding of technology tools that support internal communications, such as Sharepoint and Viva Engage.
• Knowledge of internal communications in response to crisis scenarios.
• An effective, innovative and creative communicator. The ability to translate complex information into simple, engaging and human centred language and produce written content for an internal audience to an extremely high standard.
• Excellent influencing and negotiating skills, helping people understand the value of internal communications.
• Ability and confidence to make decisions and provide advice to stakeholders within the context of the whole organisation and the external environment.
• Ability to work in a busy and high-pressure environment and to tight deadlines - managing multiple projects and stakeholders with the ability to prioritise.
• Fluency in Welsh language, written and verbal is desirable (if based in Cardiff)

What we offer:

• 28 days annual leave plus bank holidays, increasing to 30 days after 5 years.
• Family-friendly policies, including up to 26 weeks paid maternity and adoption leave.
• Bespoke benefits platform and Blue Light Card access.
• Salary sacrifice options for cycles, home technology, gym membership, and electric vehicles.
• Access to the Transport Benevolent Fund for health, welfare, and financial support.
• Development opportunities, including fully funded apprenticeships.
• Excellent Pension scheme: We offer the BTP GPP Police Staff Pension Scheme, administered by Royal London. This group personal pension plan is available to all police staff and is a defined contribution scheme. It provides the flexibility to vary your pension contributions from 4.4% to 12% of your salary. For more information, visit the Royal London dedicated pension page or email us at [e-mail]. Note: If you are an existing member of Police Staff in the RPS, your pension will not be affected.

Additional Information

Further information about this vacancy can be found in the attached job description.

Vetting

Successful applicants will be required to pass Recruitment Vetting (3 years minimum UK residency required), including a full background and financial disclosure. For more information and Top Tips, please see attached document.

Medical

We’ll ask for relevant health and medical history details to support employee wellbeing.

References

We’ll ask for references to cover the past 5 years.

Notice Period

This role is subject to a 1 month notice period.

Completed applications must be submitted by 11.59pm on Wednesday 14th October 2026.

Inclusion & Diversity

We are committed to building a workforce where everyone feels they belong.

We welcome applications from people of all backgrounds, identities and lived experiences. Diversity strengthens our teams, improves our services and helps us better represent and support the communities we serve.

We are proud to be an inclusive employer and strive to create a workplace that is fair, respectful and accessible to all. We actively work to challenge discrimination, remove barriers and ensure equity throughout our recruitment and employment practices.

We operate aDisability Confident Scheme candidates who declare a disability and meet the essential criteria will be offered an interview. If you need any reasonable adjustments during the recruitment or selection process, please let us know - we are happy to support you.

Your talent, your potential, and your unique perspective matter here.

The above advert, Job description and Application process is available through the medium of Welsh - if requested.

For further information, please contact our Resourcing Team [e-mail].