Internal Communications Manager

Saga Plc; Folkestone; Hybrid; GBP 36,000 - 48,000; Full time

Benefits offered by this job

25 days holiday

Additional leave options

Pension matched up to 10%

Annual bonus up to 5%

Life assurance 4x salary

Wellbeing programme

Colleague discounts

Saga Academy access

Grandparents leave

Income protection

Job summary

Saga Plc is seeking an Internal Communications Manager in Folkestone with a 12 Month FTC and a January start. The role is hybrid, combining home and office work, and will own the end-to-end internal communications plan across the organisation.

You will partner with senior leaders, shape messages for diverse audiences and lead communications for major business changes, ensuring clarity, consistency and alignment with priorities.

Qualifications

• Experience in internal corporate comms, PR or marketing.
• Proven ability to develop and deliver engagement strategies.
• Ability to advise Senior Leadership on tone and messaging for a diverse audience.
• Exceptional writing skills for stories, announcements and change comms.
• Experience coaching and developing a team.

Responsibilities

• Own and deliver Saga’s internal communications plan end-to-end.
• Partner with senior leaders to shape messages for different audiences.
• Lead internal comms for business change initiatives and transformation.
• Bring plans to life via engaging communications, meetings and events.
• Manage and develop a small team of comms and events specialists.
• Partner with managers to support timely and helpful communications.
• Set direction for the team with clear, achievable plans.
• Ensure high-quality execution across all channels.
• Deliver colleague listening initiatives and feedback loops.

Skills

Internal comms strategy

Stakeholder partnership

People leadership

Excellent writing

Change communications

Job description

Internal Communications Manager Salary depending on experience 12 Month FTC with an early January startHybrid / Folkestone We are looking for an Internal Communications Manager to join a well‑established team to fully own the end‑to‑end internal communication plan, partnering closely with stakeholders across our organisation. This is a critical role in shaping how we communicate internally to all our colleagues across the business units and ensuring our messaging is clear, consistent and aligned to future business priorities. This is a fantastic opportunity for someone who loves combining great communication with strong people leadership, stakeholder partnership and the chance to make a genuine difference. We work in a hybrid way at Saga both at home and in the office.

Package Description

At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues.

• 25 days holiday + bank holidays
• Option to purchase additional leave - 5 extra days
• Pension scheme matched up to 10%
• Company performance related annual bonus - Up to 5%
• Life assurance policy on joining us, 4 x salary
• Wellbeing programme
• Colleague discounts including family discounts on cruises, holidays and insurance
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Income protection
• Access to Saga Academy, our bespoke learning platform

Main Responsibilities

• Own and deliver Saga’s internal communications plan, balancing priorities and competing demands.
• Partner with senior leaders and stakeholders across the business, providing trusted communications advice and helping shape the right messages for different audiences.
• Lead internal communications for business change initiatives and transformation.
• Bring our plans to life through engaging communications, company‑wide meetings and events.
• Manage, coach and develop a small, well‑established team of internal communications and event specialists, providing clarity, direction and support.
• Business Partnering managers and leaders across the business to support with timely and helpful comms.
• Setting direction for the team and ensuring plans are clear and achievable.
• Ensuring high‑quality execution across all channels.
• Delivering colleague listening initiatives and feedback loops.

The Ideal Candidate

• Previous experience in internal corporate comms, PR or marketing.
• Strong experience developing and delivering internal engagement strategies.
• Able to advise Senior Leadership teams on the tone of voice internally with the ability to tailor messages for a diverse internal audience across Saga.
• Exceptional writing skills, with the ability to bring everything from colleague stories and engagement content to business announcements and change communications to life.
• Experience managing, coaching and developing a team.
• Strong stakeholder management skills, able to build relationships and influence key stakeholders across Saga.
• A genuine interest in people, culture and the role great communication plays in bringing a business together.

Saga Values

Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special

About The Company

Over the past 75 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. We’re the most trusted brand amongst UK consumers in this demographic, recognised for high‑quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products andour Saga Magazine. Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other and our values underpin our approach and help guide us to deliver our purpose. We’re committed to making sure that colleagues can be their best, be themselves and make a difference – more than anywhere else. We have done this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignityand respect in an environment that is free from discrimination and harassment. Thanks to our people, Saga was awarded with a Gold for Best Customer Centric Culture in 2025. This is testament to the great culture we’ve built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work. We are champions of age inclusivity and signatories of the Age‑Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. We’re also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible. Your application will have fair consideration, and you’ll receive personal communication throughout your applicant journey when you apply to join Saga.