Internal Auditor (Customer Journey & Compliance)

Internationalinsuranceprofessionals; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Revolut is seeking an Internal Auditor to execute end-to-end, risk-based customer journey and compliance audits. You will assess retail and business offerings from a customer experience perspective and analyse financial products against regulations and obligations.

You will collaborate with senior stakeholders, leverage data analytics tools, and ensure robust risk remediation across business units. This role offers exposure to a fast-paced fintech environment.

Qualifications

• Experience in an audit-related role within a regulated financial services environment.
• Experience with customer journeys, complaints, or regulatory compliance frameworks is ideal.
• Proficiency in data interpretation with SQL, SAS, Python, or R.

Responsibilities

• Collaborate with Head of Internal Audit to design and execute audits in line with policies and regulatory requirements.
• Lead internal audits across core customer journeys with minimal supervision.
• Prepare audit reports detailing risk findings, root causes and management actions.

Skills

Audit experience

Regulatory knowledge

Data analysis

Communication skills

Education

ACA/CFA/ERM FRM (nice to have)

Tools

SQL

SAS

Python

R

Job description

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products - including spending, saving, investing, exchanging, travelling, and more - help our 80+ million customers get more from their money every day.

About the role

Our Audit team is critical to our business. They work closely with Risk and Compliance to create internal risk management and compliance processes, and make sure they're running efficiently.

We're looking for an Internal Auditor to execute end-to-end, risk-based customer journey and compliance audits. You'll assess our retail and business offerings from a customer experience perspective, while analysing financial products against relevant regulations and obligations.

Up to shape what's next in finance? Let's get in touch.

What you'll be doing

• Collaborating closely with the Head of Internal Audit to develop and execute audit reviews in line with internal policies, procedures, methodologies, and regulatory requirements
• Leading and executing internal audits across core customer journeys with minimal supervision
• Formulating logical, high-quality audit reports that articulate risk findings, underlying root causes, and agreed management action plans
• Leveraging SQL and modern data analytics tools to perform data-driven testing, extract insights, and maximise audit coverage
• Scoping, executing, and delivering audit reviews independently, highlighting deficiencies, root causes, and recommendations that add real value
• Managing key relationships with senior stakeholders from across the business, navigating challenging conversations, and securing buy-in on final audit outcomes
• Validating the closure of audit findings independently to ensure robust, sustainable risk remediation across business units
• Monitoring audit progress against timelines and scope, escalating where needed

What you'll need

• Experience in an audit-related role within a regulated financial services environment
• Experience in one or more of the following areas: customer support channels, customer satisfaction, complaints, regulatory compliance frameworks, or customer communications
• Knowledge of relevant European and UK regulations and frameworks
• Proficiency in working with and interpreting data, ideally with experience in SQL, SAS, Python, or R
• Knowledge of IIA standards
• Solid critical thinking and problem-solving skills
• Great interpersonal and communication skills
• The desire and drive to learn, grow, and make an impact quickly as part of an expanding team

Nice to have

• An ACA, CFA, or FRM certification
• Experience working in a fast-paced environment with a focus on execution

Building a global financial super app isn't enough. Our Revoluters are a priority, and that's why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We're doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That's why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Important notice for candidates:

• Only apply through official Revolut channels. We don't use any third-party services or platforms for our recruitment.
• Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.

We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it's a scam. Report it immediately.

By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice