Intermediate User Researcher

Hippo; Birmingham; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Hippo is seeking an intermediate consultant in user research to design and conduct user research, collaborating with Agile teams. The role involves planning research activities, analyzing data, and presenting insights to enhance user-centred service design. Opportunities for professional growth are available.

Benefits

Contributory pension scheme

25 days holiday plus UK public holidays

Perkbox discounts

Critical illness cover

Life assurance and death in service cover

Volunteer days

Cycle-to-work scheme

Salary sacrifice electric vehicle scheme

Season ticket loans

Wellbeing sessions

Qualifications

• Experience working with senior stakeholders.
• Proficiency with qualitative and quantitative research methods.
• Knowledge of user-centred design principles.

Responsibilities

• Plan and execute various user research activities.
• Support usability evaluation sessions.
• Present findings and recommendations to stakeholders.

Skills

User research skills

Qualitative research methods

Quantitative research methods

Communication

Job description

About The Role

Hippo is recruiting for intermediate consultants in user research. User researchers design, plan, and conduct research into what people need from a service, producing recommendations for user-centred service design. Working with designers, product owners, developers, and other members of Agile teams, you will test services as they are being designed and use research evidence to help explain design decisions to clients.

As an intermediate consultant in user research, you should have strong user research skills and some experience advising on designing user-centred services. We offer opportunities for professional development and growth within your role and with clients.

Please note, we are seeking candidates interested in growth at this level (intermediate). The advertised salary band reflects this, being at the lower end of our full range for this position, with potential for progression.

What You’ll Do

• Plan and execute various user research activities to support product design
• Select appropriate research methods depending on the service lifecycle phase
• Help build empathy for service users
• Support usability evaluation sessions
• Utilize tools to collect data and write research reports to present findings
• Present findings, design and business recommendations, and customer insights to stakeholders
• Collaborate within Agile, multidisciplinary teams in a user-centred design process
• Use insights from research and metrics to define and improve services, clearly explaining your decisions
• Run workshops with your team and stakeholders
• Share best practices within the Hippo research and design community

About The Candidate

• Experience working with senior stakeholders
• Proficiency with qualitative and quantitative research methods
• Knowledge of user-centred design principles and practices
• Understanding of how research insights support strategic objectives
• Ability to communicate findings effectively and handle stakeholder challenges

About The Company

We offer a competitive salary and benefits, including:

• Contributory pension scheme (Hippo 6%, employee 2%)
• 25 days holiday plus UK public holidays
• Perkbox discounts
• Critical illness cover
• Life assurance and death in service cover
• Volunteer days
• Cycle-to-work scheme
• Salary sacrifice electric vehicle scheme
• Season ticket loans
• Wellbeing sessions
• Flexible benefits, including private health and dental cover, additional holidays, wellbeing contributions, charity support, and tree planting

Diversity, Inclusion and Belonging at Hippo

We are committed to creating a diverse, equitable, and inclusive workplace. We encourage applications from underrepresented groups and provide accessible recruitment processes. We are a Disability Confident, Mindful Employer, Endometriosis Friendly Employer, and Armed Forces Covenant member, continually working to remove barriers and provide accommodations.

About Hippo

At Hippo, we design with empathy and build for impact, combining data, human-centred design, and engineering. We are a digital services partner dedicated to helping clients thrive with innovative, agile solutions that serve humanity and solve complex problems through a service design approach.

Locations

Headquartered in Leeds with offices across the UK, including Glasgow, Manchester, Birmingham, London, and Bristol. We welcome applications nationwide, offering flexible working arrangements and a relocation support package of up to £8,000. Candidates may work on-site or remotely depending on project needs.