Intermediate administration services officer

Medway Community Healthcare CIC; Gillingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A public community health service in Gillingham is seeking an experienced administrator to provide high-level administrative support in their intermediate care team. The ideal candidate will have excellent organisational skills and experience in handling confidential information. This role offers a friendly working environment with flexible arrangements and opportunities for professional development.

Benefits

In-service training

Flexible working arrangements

Supportive team environment

Qualifications

• Experience as an administrator with excellent organisational skills.
• Ability to deal with confidential and sensitive information.
• Knowledge of office procedures and experience with computer systems.

Responsibilities

• Provide a single point of access for all incoming referrals.
• Support clinical triage of referrals and track patients through care pathways.
• Coordinate service activities and provide high-level customer service.

Skills

Organisational skills

Attention to detail

Confidential information handling

Education

GCSE or equivalent

Job description

Job Description:

We are looking for an experienced administrator to join our intermediate care and urgent response administration team. The successful candidate will be responsible for providing a high level of administrative support to the services.

Responsibilities include:

• Providing a single point of access for all incoming referrals to the service
• Supporting clinical triage of referrals and tracking patients through care pathways
• Coordinating service activities and providing a high level of customer service
• Liaising with patients, service representatives, healthcare professionals, and other colleagues
• Managing data to enable the service to operate effectively
• Preparing reports and letters in relation to patient care
• Producing performance monitoring reports as required

Requirements include:

• Experience as an administrator with excellent organisational skills and attention to detail
• Ability to deal with confidential and sensitive information in a timely manner
• GCSE education or equivalent
• Knowledge of office procedures and experience with computer systems

We offer:

• A progressive and innovative service in a social enterprise that is patient and staff focused
• Opportunity to become an MCH shareholder
• Well-established, in-service training, one-to-one supervision, and appraisals with regular support
• A friendly and supportive team
• Flexible working arrangements

Please note that the deadline for applications is 31st October 2025.

Medway Community Healthcare CIC is an equal opportunities employer and welcomes applications from all qualified candidates.