Intermediate administration services officer

NHS; Gillingham; On-site; GBP 24,000 - 26,000; Part time

Job summary

Join a progressive and innovative healthcare service focused on patient and staff satisfaction. As an experienced administrator, you will play a vital role in providing high-level support within a dynamic team. Your responsibilities will include managing referrals, coordinating service activities, and ensuring effective communication with patients and healthcare professionals. This role offers the opportunity for flexible working arrangements, a supportive environment for skill development, and participation in a pension scheme. Embrace the chance to contribute to a vital service that prioritizes work-life balance and continuous improvement.

Benefits

Flexible Working Arrangements

In-Service Training

Pension Scheme Options

Supportive Team Environment

Qualifications

• Experience in administration with a focus on excellent organisational skills.
• Ability to handle confidential information and manage data effectively.

Responsibilities

• Provide high-level administrative support and manage incoming referrals.
• Coordinate service activities and ensure effective communication with stakeholders.

Skills

Organisational Skills

Communication Skills

Customer Care

Data Management

Education

Relevant Administrative Experience

Job description

Job summary

• Are you an experienced administrator with excellent organisational skills and an eye for attention to detail?
• Are you able to deal with confidential and sensitive information in a timely manner?

If you answered yes, we've got the perfect role for you!

We are looking for an experienced administrator to join our intermediate care and urgent response administration team. The successful candidate will be responsible for providing a high level of administrative support to the services. They will be the single point of access for all incoming referrals to the service, support with clinical triage of referrals and where necessary track patients through care pathways.

The post holder will coordinate service activities and will also be required to provide a high level of customer service, liaising with patients, service representatives, healthcare professionals and other colleagues on a frequent basis dealing with a wide range of enquiries.

Main duties of the job

• To deal effectively with internal and external enquiries, demonstrating excellent communication and customer care
• To plan, organise and prioritise a range of tasks and activities to make best use of resources in a timely fashion, ensuring deadlines are adhered to
• Respond appropriately to enquiries from other services and service-users, referring to other members of the team when necessary
• To be able to manage a range of data to enable the service to operate effectively
• Prepare reports and letters in relation to patient care
• Produce performance monitoring reports as required
• Single point of access for referrals to support with discharge from acute trusts and for referrals for community-based Urgent Response services

About us

So what else?

This is your chance to join a progressive and innovative service in a social enterprise that is patient and staff focused - you'll even have the opportunity to become an MCH shareholder.

We encourage staff to get involved in exploring new ways of working and service development.

We'll provide well established, in-service training, one to one supervision, and appraisals with regular support.

You'll be able to develop your skills in a friendly and supportive team.

Would you like to work flexibly? In the NHS, we are reminded every day of how important work life balance is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.

The small print

Informal visits can be arranged on request.

We will offer you the choice of two pension schemes; the NHS Pension scheme and the Scottish Widows group pension scheme.

MCH encourages all staff to be double COVID vaccinated to protect themselves, their colleagues, their family and their patients.

Date posted: 14 April 2025

Pay scheme: Agenda for change

Band: Band 3

Salary: £24,625 to £25,674 a year pro rata

Contract: Permanent

Working pattern: Part-time

Reference number: 813-005-0125-LB-B

Job location: MCH House, Gillingham, ME8 0PZ