Intermediary Governance Lead

AXA Group; Royal Tunbridge Wells; Hybrid; GBP 38,000 - 45,000; Full time

Job summary

A leading global healthcare provider is seeking an Intermediary Governance Lead based in Royal Tunbridge Wells. The role involves establishing governance frameworks, overseeing compliance with regulatory standards, and managing a Quality Assurance team. Candidates should have a strong financial services background and leadership skills. This position offers a competitive salary and hybrid work model.

Benefits

Competitive annual salary of up to £45,000

Annual company & performance-based bonus

Contributory pension scheme

Life Assurance up to 10x annual salary

Private medical cover

25 days annual leave plus Bank Holidays

Qualifications

• Strong background in sales operations, compliance, or governance within financial services.
• Deep knowledge of regulatory frameworks impacting insurance distribution.
• Experience in managing Quality Assurance or control functions.
• Proven track record of embedding governance frameworks and delivering on audit/regulatory requirements.

Responsibilities

• Design, implement, and maintain governance frameworks and control processes.
• Lead the Quality Assurance team and monitor distribution activities.
• Own distribution-related audits and ensure timely closure.
• Manage broker relationships and adherence to AXA standards.

Skills

Sales operations

Compliance

Governance

Leadership

Stakeholder engagement

Job description

AXA - Global Healthcare is seeking an Intermediary Governance Lead to establish and maintain a robust governance and control framework across our distribution channels. You’ll ensure compliance with regulatory, internal, and partner requirements while driving consistency, transparency, and accountability across all sales and intermediary distribution activities. The role will take ownership of the Quality Assurance team, own audit actions, oversee fair value and distribution practices, and implement broker governance controls to strengthen our governance of the intermediary ecosystem.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You\'ll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events.

What you’ll be doing:

• Design, implement, and maintain governance frameworks and control processes across all distribution channels; define and monitor key risk and control indicators and ensure regulatory compliance (e.g., FCA Consumer Duty, distribution fair value).
• Lead the Quality Assurance team, monitor distribution activities, ensure QA findings drive continuous improvement, and produce regular management information for senior stakeholders.
• Own distribution-related audits: drive timely closure and remediation; coordinate responses for internal, external, and regulatory audits; anticipate regulatory change with Compliance and Risk.
• Own broker governance: manage broker relationships, ensure adherence to AXA standards and regulatory requirements; monitor broker performance and conduct; support onboarding, due diligence, and ongoing monitoring.
• Ensure distribution propositions deliver fair value; oversee oversight processes to identify and address gaps; report to ExCo and governance committees.
• Lead and develop a high-performing governance team and act as the primary liaison for Distribution Governance across Sales, Compliance, Risk, Audit, and Group functions; represent governance at internal committees and external forums.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

We know that some candidates may be discouraged from applying if they don\'t meet every requirement. If you’re excited by this job and the prospect of working at AXA but you’re not sure you tick every box, we’d still encourage you to apply.

What you’ll bring:

• Strong background in sales operations, compliance, or governance within financial services.
• Deep knowledge of regulatory frameworks impacting insurance distribution (e.g., FCA, IDD).
• Experience in managing Quality Assurance or control functions.
• Proven track record of embedding governance frameworks and delivering on audit/regulatory requirements.
• Strong leadership and stakeholder engagement skills.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

What we offer:

At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary of up to £45,000
• Annual company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• Private medical cover
• 25 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• Wellbeing services & resources
• AXA employee discounts

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to [e-mail].

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Who we are:

Proud to be part of the AXA Group, AXA – Global Healthcare specialise in supporting the healthcare needs of globally mobile citizens, around the world. From a routine medical check up to a lengthy hospital stay, individuals and businesses have relied on the global support and protection we offer, for more than 55 years. Today, we support members living in more than 200 countries from our global hubs in the UK, Europe, Asia, India, USA and Middle East.