Interim Strategic Hotel Director, Molton Brown, Global

MOLTON BROWN; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading luxury brand in London seeks an experienced Sales Manager to drive sales growth in the EMEA hospitality market. You will manage a team and build strong customer relationships while achieving sales targets. The ideal candidate will have over 5 years of sales experience in the luxury sector and a proven ability to drive revenue and customer satisfaction. This position offers competitive compensation and a supportive work environment.

Benefits

Competitive salary

Career development opportunities

Flexible work environment

Qualifications

• Minimum 5 years experience in sales within the hospitality industry.
• Experience with luxury brands in B2B sales.
• Proven track record of achieving sales goals.

Responsibilities

• Manage EMEA sales team to drive sales and profit.
• Develop strategic sales initiatives to maximize revenue.
• Prepare and present sales and profit reporting.

Skills

New business development

Team management

Strong communication skills

Market knowledge (EMEA luxury)

Relationship building

Tools

Salesforce

Job description

Overview

Born on South Molton Street, London in 1971, Molton Brown is an icon of uniquely British style. Today, Molton Brown is one of the leading global brands in Kao’s global cosmetics portfolio. Expertly blended in London, Molton Brown’s signature fragrances, bath and shower gels, home and hand care luxuries have claimed iconic status. Kao and Molton Brown have a passion for integrity, for craftsmanship, for artistry and for giving our consumers the ultimate, quality experience.

Purpose of the position

Develop and execute strategic plans to drive sales growth with existing hospitality customers across EMEA. Set and oversee sales targets, ensuring both customer retention and new business acquisition goals are met. Build and maintain strong relationships with key decision-makers to enhance customer satisfaction and loyalty. Act as a brand ambassador for Molton Brown, representing the company at senior levels and driving brand visibility in the hospitality sector. Lead a team of 4.

Professional Experience

Over 5 years experience in new business development and working in Sales Hospitality. Experience with a luxury brand selling business to business. Knowledge of the EMEA luxury hotel and hospitality market. Manager of teams and great working with people.

Key Responsibilities

• Manage EMEA sales team to drive sales and profit in line with global hotel strategy. Work with Hotel Director to define how the global strategy translates to EMEA. Deliver sales and profit vs. budget on a monthly basis and roll up to the annual target.
• Own accounts: drive and achieve area sales, margin, and overall business profitability, ensuring sustainable growth.
• Develop and execute strategic sales initiatives to maximize revenue across all accounts.
• Monitor and analyse customer performance, identifying shortfalls and implementing corrective actions to improve results.
• Lead annual budgeting processes, ensuring financial targets align with company objectives for top lines and bottom line across the EMEA hotel team.
• Prepare, present and analyse sales and profit reporting. Ensure EMEA sales team maintains Account Management System with up-to-date customer data, new account information, leads and inquiries in Salesforce. Lead the team through strong leadership and collaboration with stakeholders.
• Become an industry expert for the assigned territory and build Molton Brown’s presence and brand awareness with key decision-makers. Establish networks with local hospitality organisations in EMEA.
• Actively seek and build new business at hotel level as well as group level.
• Project Management of key initiatives such as strategic development of the EMEA market, marketing initiatives, Salesforce compliance including reporting. Negotiate with larger third-party groups and impact in EMEA for group deals.

Functional Competencies

• Ability to build and maintain cross-functional relationships internally and externally.
• Ability to manage a team.
• Flexibility and adaptability in processes, with positive collaboration under pressure.
• Strong verbal and written communication skills; conveys information clearly and concisely and listens to others.
• Organising – manages time, handles multiple activities, prioritises, meets deadlines, minimizes disruptions.
• Experience in new business development for luxury brands, preferably B2B within the luxury hotel and spa market; proven track record of achieving sales goals and budgets.
• Precision – attention to detail, clear writing.

Molton Brown is part of Kao, founded in Japan in 1887. Kao is committed to making a difference in people’s lives with high-quality products and services to create a Kirei Life for all, respecting consumer and environmental needs. Kao has been listed among the World’s Most Ethical Companies for many years. The Kao Way guides integrity, innovation, and respectful collaboration.

How we work

We are a purpose-driven company with strong corporate values, offering a collaborative environment and opportunities for career development. We work to deliver the best for our customers.

What we offer

A friendly and flexible work environment with competitive salaries, benefits, ongoing development, and opportunities to enhance skills and deliver tangible results. At Kao your voice is heard and opinions matter. We reward entrepreneurial thinking and innovation.

Hiring Process

Kao embraces diversity and the individual personalities of its people. Applications from all areas of the global community are welcome.

Want to learn more: If you feel you are as unique as our products and want to discover why 33,000 people worldwide chose a career with us, please visit https://www.kao.com/emea/en/

Privacy notice: https://www.kao.com/emea/en/privacy/