INTERIM - Service Delivery Manager

Heels and Brogues Group; Alnwick; On-site; GBP 38,000 - 45,000; Full time

Job summary

A leading service provider in energy solutions is looking for an Interim Service Delivery Manager to support field engineers in Alnwick. This role, which lasts until January 2026, requires strong organizational skills, experience in operations support, and knowledge of low-carbon energy systems. Key tasks include managing maintenance coordination, procurement, and client liaison. The position offers a salary of up to £45,000 per annum on a pro-rata basis.

Benefits

Training provided

Fixed term contract

Opportunities in a growing company

Qualifications

• Experience in engineering coordination or maintenance planning, preferably in energy sector.
• Ability to work under pressure during breakdowns.
• Proficiency in ERP systems is a plus.

Responsibilities

• Ensure engineers have necessary resources and tools.
• Oversee scheduled maintenance for energy units.
• Act as first contact for urgent repairs.

Skills

Experience supporting operations

Strong organizational skills

Excellent communication

Knowledge of low-carbon energy systems

Job description

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INTERIM - Service Delivery Manager, Alnwick

Client:

Heels and Brogues Group

Location:

Alnwick, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

91780dae788e

Job Views:

4

Posted:

12.08.2025

Job Description:

Interim Service Delivery Manager

Role until January 2026

Up to £45,000 per annum (pro-rata)

Locations: Alnwick, Newcastle, Amble, Whitley Bay

A Northeast-based global leader in environmental and engineering solutions, committed to delivering innovative, sustainable energy technology while providing exceptional service and long-term value to clients. Due to continued growth, they are seeking a proactive and organized Service Delivery Manager on an interim basis. This role will run until January 2026, supporting field engineers with maintenance and project operations. If this sounds like you, please read on.

Fixed term contract

Well-established business

Training provided

Growing company

The Role of Service Delivery Manager

• Field Engineer Support - Ensure engineers have the resources, tools, and information needed for maintenance and project work.
• Maintenance Coordination - Oversee scheduled maintenance for CHP units, ground source, and air source heat pumps, ensuring reliability.
• Breakdown Management - Act as the first contact for urgent repairs, coordinating rapid responses and customer service.
• Parts Procurement - Manage inventory and work with suppliers for timely delivery of components.
• Client Liaison - Communicate with clients regarding maintenance schedules and updates, maintaining strong relationships.
• Project Support - Assist in planning and executing low-carbon energy projects.
• Operational Efficiency - Implement process improvements to enhance service quality and reduce downtime.

The Right Service Delivery Manager

• Experience supporting operations, engineering coordination, or maintenance planning, preferably in energy or engineering sectors.
• Strong organizational and multitasking skills.
• Experience sourcing and procuring technical parts and equipment.
• Excellent communication and client relationship skills.
• Ability to work under pressure, especially during breakdowns.
• Knowledge of low-carbon energy systems, CHP, heat pumps, and maintenance systems is highly desirable. Proficiency in ERP systems is a plus.

Interested? To apply for the Service Delivery Manager position