INTERIM - Service Delivery Manager

Heels & Brogues Group; Alnwick; On-site; GBP 45,000; Full time

Job summary

An established environmental solutions firm in the UK seeks an interim Service Delivery Manager until January 2026. The role involves supporting field engineers, overseeing maintenance schedules, and managing client communications for low-carbon energy projects. Candidates should possess strong organizational skills and experience in engineering coordination. An attractive salary of up to £45,000 per annum is offered.

Benefits

Training

Interesting work

Fixed term contract

Qualifications

• Experience in operations support, engineering coordination, or maintenance planning.
• Strong organizational and coordination skills.
• Experience in sourcing and procurement of technical parts and equipment.

Responsibilities

• Ensure engineers have necessary resources for maintenance and project work.
• Oversee planned maintenance schedules for energy systems.
• Act as first point of contact for urgent repairs.

Skills

Operations support

Engineering coordination

Maintenance planning

Communication skills

Client relationship management

Tools

ERP or maintenance management systems

Job description

Interim Service Delivery Manager

Immediate starts available

Role until January 2026

Up to 45,000 per annum (pro-rata)

Alnwick, Newcastle, Amble, Whitley Bay

A Northeast based global leader in environmental and engineering solutions, are committed to delivering cutting-edge, sustainable energy technology while providing exceptional service and long-term value to their clients. Due to continued growth, they are looking for a proactive and organized Service Delivery Manager on an interim basis. This role will run until January 2026, you will play a key role in supporting field engineers with both maintenance and project operations. If this sounds like you, please read on

Benefits

Fixed term contract

Very well-established business

Training

Growing business

Interesting work

The Role of Service Delivery Manager

Field Engineer Support - Ensure engineers have the necessary resources, tools, and information to carry out maintenance and project work efficiently.

Maintenance Coordination - Oversee planned maintenance schedules for CHP units, ground source heat pumps,and air source heat pumps, ensuring timely servicing and system reliability.

Breakdown Management - Act as the first point of contact for urgent repairs, coordinating rapid response efforts and ensuring excellent customer service.

Parts Procurement - Source and manage the inventory of essential components, working with suppliers to secure cost-effective and timely deliveries.

Client Liaison - Communicate with clients to schedule maintenance, provide updates on ongoing work, and maintain strong customer relationships.

Project Support - Assist in the planning and execution of low-carbon energy projects, ensuring smooth operations from design to implementation.

Operational Efficiency - Identify and implement process improvements to enhance efficiency, reduce downtime, and optimize service quality.

The Right Service Delivery Manager

Experience in operations support, engineering coordination, or maintenance planning, ideally within the energy, engineering, or maintenance sectors.

Strong organizational and coordination skills, with the ability to manage multiple priorities effectively.

Experience in sourcing and procurement of technical parts and equipment.

Excellent communication and client relationship management skills.

Ability to work under pressure, particularly when handling breakdowns and urgent maintenance issues.

Knowledge of technical equipment servicing, ideally including low-carbon energy systems, CHP, ground source heat pumps, and air source heat pumps, is highly desirable. Proficiency in ERP or maintenance management systems is a plus.

Interested? To apply for the Service Delivery Manager Position