Interim Operational Change Consultant - Insurance

Russam Gms; United Kingdom; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading insurance company is seeking an Interim Operational Change Consultant to drive digitisation and modernisation across their back office functions. This role will focus on implementing cutting-edge technologies and managing change to ensure efficiency and alignment with overall business strategy for a 3-month contract starting in early April 2025, with hybrid working arrangements.

Qualifications

• Insurance sector experience in operations and change management.
• Proven track record in leading back-office automation and digitisation.
• Experience managing workforce changes and delivering efficiencies.

Responsibilities

• Lead the digitisation and modernisation of back office operations.
• Drive efficiencies leveraging AI and optimising legacy systems.
• Act as a trusted adviser, ensuring modernisation aligns with business strategy.

Skills

Change management

Digitisation

Automation

AI implementation

Stakeholder engagement

Job description

Home > Vacancies > Interim Operational Change Consultant - Insurance

Interim Operational Change Consultant - Insurance

The Organisation
Our client is an insurance company with a B2C telesales channel focus, based in the south of England. They are seeking an interim senior change/ops leader with expertise in back-office automation and digitisation to modernise their operations and drive efficiencies across multiple functions.

Role & Responsibilities
This is an interim contract for 3 months initially and is anticipated to be outside of IR35. Ideally, the role will start in early April 2025, with hybrid working arrangements.

The primary focus of this role is to lead the digitisation and modernisation of the entire back office, spanning customer services, underwriting, complaints, operations, and other divisions. Key responsibilities include:

Delivering change management strategies with a focus on digitisation and automation.

Driving efficiencies by leveraging AI, implementing cutting-edge technologies, and optimising legacy systems.

Managing workforce restructuring and resource optimisation.

Facilitating high-level meetings, and providing clear management reporting.

Acting as a trusted adviser to the business, ensuring modernisation aspirations align with the broader business strategy.

The Desired Applicant
The ideal candidate for this interim position will:

Insurance sector experience in operations and change management.

Have a proven track record in leading large-scale back-office automation and digitisation, ideally in financial services or a similar sector.

Showcase a breadth of experience across functions such as customer services, underwriting, complaints, and operations.

Be highly experienced in managing workforce changes and delivering cost-saving efficiencies.

Have strong expertise in AI and technology implementation.

Be a strategic thinker and a quick learner who thrives in collaborative environments.

Possess excellent interpersonal skills, able to engage stakeholders and take them through the journey of transformation.

How to Apply

All interested applicants should log in or register and upload a current CV. No additional documents are required at this stage. Or email: [e-mail].