Interim National Account Controller - Designer Fragrances

Shiseido Company, Limited; London; Hybrid; GBP 45,000 - 90,000; Full time

Job summary

An established industry player is seeking an Interim National Account Controller for Designer Fragrances. This pivotal role involves leading a sales team to achieve ambitious sales and profit targets while fostering strong relationships with key accounts. You will co-develop strategic plans, manage trade spend, and ensure effective account management. This role offers the chance to influence business outcomes significantly and promote a positive team culture. If you have a proven track record in retail sales management and are ready to make an impact in a dynamic environment, this opportunity is for you.

Benefits

26 days holiday + bank holidays + birthday off

Holiday buy – up to 5 days

Day off for marriage or moving house

Generous contributory pension scheme

Private medical insurance

Enhanced parental allowance

Life Assurance up to x4 salary

Flexible Friday finish

Flexible & hybrid working

Qualifications

• Proven senior sales management experience in retail.
• Strong verbal and written communication abilities.

Responsibilities

• Lead an account team to achieve sales and profit targets.
• Develop strategic plans in partnership with Commercial Director.
• Manage account trade spend and deliver Retailer Joint Business Plans.

Skills

Sales Management

Retail Sales Management

Negotiation Skills

Communication Skills

Team Building

Financial Acumen

Relationship Management

Strategic Planning

Education

Bachelor's Degree in Business or Related Field

Job description

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Interim National Account Controller - Designer Fragrances

Date: 9 Apr 2025

Location: London

Interim National Account Controller (Designer Fragrances)

MISSION:

As the National Account Controller (NAC) for the Designer Fragrance Brands within Shiseido, you will play a critical role as a leader and decision-maker within the sales team and as a key influencer in driving business success. You will be accountable for developing and executing strategic plans, fostering a positive team culture, and establishing strong relationships with key accounts to deliver sales and profit targets.

ORGANISATION:

Reports to: Commercial Director

Job Location: London

Contract type: Interim

MAIN RESPONSIBILITIES:

1. Lead an account team to achieve sales and profit targets for Designer Fragrance Brands in designated accounts.
2. Co-develop the strategic direction for Shiseido in partnership with Commercial Director.
3. Provide sales input in the annual Fragrance business planning process.
4. Meet business targets for sales and profit with effective account management.
5. Manage account trade spend according to agreed standards.
6. Deliver Retailer Joint Business Plans (JBP) and track ongoing performance, proposing contingencies as needed.
7. Responsible for rolling-up monthly forecast with his/her team for the Channel to deliver annual target and agreed phasing and finding solutions when there are gaps.
8. Actively involved on the Cost to Serve P&L of key clients together as support to Commercial Director.
9. Implement commercial terms and promotional plans to meet brand and sales objectives working closely with the Activation Team and to ensure we win the 4 week battle.
10. Maintain successful senior relationships and facilitate broader contact strategy within our retailers.
11. Manage account service levels and inventory to meet targets and standards ensuring accurate financial and volume forecasting for accounts.
12. Present timely and accurate account performance to the wider business alongside information and insights to inform commercial plans.
13. Provide weekly updates to the Commercial Director on volume and retail sales performance.
14. Participate in cross-functional business planning processes within Shiseido.
15. Collaborate with the Commercial Director to cultivate a positive, professional, and respected culture within the sales team.
16. Support the Commercial Director in driving team success and development.

PROFILE:

1. Proven senior sales management experience (e.g. Head of Sales or extensive Senior NAM experience) delivering outstanding results in a retail environment.
2. Experience in retail sales management within the National Account sector of the cosmetics industry.
3. Proven track record of managing wholesale sales in both Brick & Mortar and Pure Player environments.
4. Alignment with the group’s “Trust8” working principles: Think Big, Take Risks, Hands on, Collaborate, Be Open, Act with Integrity, Be Accountable, Applaud Success.
5. Strong verbal and written communication abilities, including facilitation and presentations.
6. Ability to build and sustain strong relationships at various levels both internally and externally.
7. Proficiency in conveying complex topics to diverse audiences and adapting communication style suitably.
8. Demonstrated capacity to persuade and influence actions.
9. Excellent line management skills, including coaching and developing direct reports.
10. Confidence to deputise for the Commercial Director when necessary.
11. Skilled in team building and cross-functional collaboration.
12. Numeric and financial acumen for trade support budget management and revenue maximization.
13. Strong negotiation skills and market dynamics understanding.
14. Successful track record in strategic and tactical sales activities management.
15. Capability to solve complex business issues with creative solutions.
16. In-depth understanding of Health & Beauty sector and retailing trends.

THE BENEFITS YOU’LL LOVE

1. 26 days holiday + bank holidays + your birthday day off.
2. Holiday buy – up to 5 days.
3. Day off when you get married or move house.
4. Generous contributory pension scheme – match up to 8%.
5. Private medical insurance with Vitality.
6. Enhanced parental allowance.
7. Life Assurance up to x4 your salary.
8. Flexible Friday finish.
9. Flexible & hybrid working.

ABOUT SHISEIDO GROUP

Our mission : Beauty Innovations for a Better World

Founded in 1872 in Japan, Shiseido Group is within the Top 5 leading cosmetics companies in the world and aims to inspire a life of beauty and culture. Operating in 120 countries with 42,000 employees and 70 nationalities, Shiseido offers a unique selection of Skincare, Makeup and Fragrance brands with a projected turnover over £7.0bn in 2022. Celebrating 150 years of heritage in 2022, Shiseido constantly creates high-quality, safe and innovative cosmetics and develops brands deeply loved by people from all over the world, in line with our mission: Beauty Innovations for a Better World. Did you know that Shiseido is the most awarded company in terms of innovation with a record 31 FSCC Awards?

Shiseido UK & Ireland plays a central role in the EMEA region and is the biggest affiliate, leading the Digital acceleration agenda thanks to a team of local experts, but is also constantly reinventing its Retail footprint in the world Nr4 biggest beauty market.

To deliver our strong Growth & Profitability ambitions, we will follow 4 strategic streams:

1. Leverage our unique portfolio of premium Beauty brands across all 3 categories.
2. Stay agile and capture new retail opportunities.
3. Create a great place to work in Beauty.

OUR PRINCIPLES

Think Big, Take Risks, Hands on, Collaborate, Be Open, Act with Integrity, Be Accountable, Applaud Success.

OUR PRINCIPLES serve as the working principles that every Shiseido employee must follow. These eight working principles – known as "TRUST 8" – are based on the idea that mutual trust is the key to succeeding in OUR MISSION.