Interim Head of People Operations/Services

Social network you want to login/join with:

Interim Head of People Operations/Services, Alcester

Client: Helping Hands Home Care

Location: Alcester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

4

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

At Helping Hands, we’re on a mission to continuously improve how we support our people across every stage of their journey. As we grow, we need to ensure our core people services are efficient, compliant, and truly impactful for our teams and leaders.

We’re looking for a dynamic, commercial, process-driven, passionate Interim Head of People Operations/Services to deliver key sustainable changes in onboarding, offboarding, employee relations, data and insights, change management, and administration.

What You’ll Be Doing:

This is a hands-on delivery role. Working with the team and key business stakeholders, you’ll implement lasting improvements that enhance people compliance and governance, efficiency, user experience, and risk management across the people operations landscape.

Key responsibilities:

• Deliver a short-term improvement plan across core people services (onboarding, offboarding, change & admin, ER, data & insights)
• Review and drive sustainable improvements in core people policies, processes, and systems to boost efficiency and service quality
• Implement plans to ensure compliance with current and upcoming employment legislation
• Develop and execute a robust people risk and compliance framework, proactively identifying and mitigating risks
• Review the employee relations model to improve service quality and leader capability
• Partner with IT to leverage existing HR tech (e.g., Access, ADP) and identify automation opportunities
• Collaborate with the Data & Insights team to improve people reporting and analytics
• Review current People Services supplier relationships to identify service and commercial improvements
• Define and track SLAs and KPIs to measure performance and drive continuous improvement

What We're Looking For:

• Proven leadership and expertise in people operations/shared services, ideally in a fast-paced, multi-site, customer-focused environment
• Strong process and systems knowledge, especially in onboarding, people change/admin, core policies, risk, and compliance
• Experience with HR technology, automation, and digitisation, with familiarity with systems like Access and ADP
• Strong ER knowledge and experience
• Excellent stakeholder management and influencing skills at all levels
• Commercial acumen and a pragmatic, delivery-focused mindset
• Strong analytical, data interpretation, and problem-solving skills
• Highly organised, resilient, and customer-focused
• Experience in the care sector or other highly regulated industries
• Payroll knowledge
• Broader operational shared service experience

Why Join Us?

At Helping Hands, you’ll be part of a purpose-driven organisation that truly values its people. You’ll have the opportunity to make a real difference in how we support and enable our teams—now and for the future.