Interim Head of IT

La Fosse; Greater London; Hybrid; GBP 110,000 - 150,000; Part time

Job summary

La Fosse is seeking an Interim Head of Technology Operations for a Private Equity client in London. The six-month contract offers a hybrid London-based role, leading day-to-day technology operations across IT service, infrastructure, workplace technology and cyber security.

You will raise operational standards, improve performance and accountability, lead major incidents and drive improvements across service desk, cloud, networks, and identity while balancing BAU with ongoing transformation

Qualifications

• Leadership across Technology Operations, IT Service and Infrastructure.
• Experience in large, multi-site environments.
• Proven track record of improving operational performance and service standards.
• Balance of BAU services with major technology change.
• Strong supplier, contractor and commercial management experience.
• Experience leading major incidents and operational recovery.
• Operational cyber security experience.
• Previous interim, turnaround or transformation experience.

Responsibilities

• Lead day-to-day technology operations across service, infrastructure, workplace technology and cyber operations.
• Improve service performance, operational standards and accountability across a distributed organisation.
• Lead major incident management, service recovery and operational resilience.
• Drive improvements across service desk, end-user technology, infrastructure, cloud, networks and identity.
• Provide operational leadership across vulnerability management, endpoint security, patching and incident response.
• Create clearer ownership between BAU operational teams and active transformation programmes.
• Resolve competing priorities across run and change activity.
• Improve supplier performance, commercial outcomes and value for money.
• Identify opportunities to simplify operations, reduce cost and improve efficiency.

Skills

Technology Operations Leadership

IT Service Management

Infrastructure Management

Cyber Security

Vendor/Contractor Management

Incident Management

Job description

Interim Head of Technology Operations - Private Equity

Initial 6-month contract | London Hybrid

We’re supporting a large, complex, multi-site organisation through a significant period of technology transformation and are looking for an experienced Interim Head of Technology Operations to take ownership of day-to-day operational technology performance.

This is a broad, hands-on leadership role spanning IT Service, Infrastructure, Workplace Technology and Cyber Security Operations, with a clear mandate to raise operational standards, improve service performance and bring greater accountability across the function.

Key focus areas

• Lead day-to-day technology operations across service, infrastructure, workplace technology and cyber operations
• Improve service performance, operational standards and accountability across a distributed organisation
• Lead major incident management, service recovery and operational resilience
• Drive improvements across service desk, end-user technology, infrastructure, cloud, networks and identity
• Provide operational leadership across vulnerability management, endpoint security, patching and incident response
• Create clearer ownership between BAU operational teams and active transformation programmes
• Resolve competing priorities across run and change activity
• Improve supplier performance, commercial outcomes and value for money
• Identify opportunities to simplify operations, reduce cost and improve efficiency

We’re looking for someone with

• Significant leadership experience across Technology Operations, IT Service and Infrastructure
• Experience operating in a large, geographically distributed or multi-site environment
• A strong track record of improving operational performance and service standards
• Experience balancing critical BAU services with major technology change
• Strong supplier, contractor and commercial management experience
• Experience leading major incidents and operational recovery
• Good operational cyber security experience
• Previous interim, turnaround or transformation experience

This role will suit someone who is comfortable getting into the detail, challenging performance and driving improvement quickly rather than operating purely at a governance level.