Interim Estate Manager

Rocasa Consulting; United Kingdom; Hybrid; GBP 80,000 - 100,000; Part time

Job summary

A consulting firm is seeking an experienced Estate/Property Manager to cover the South East area, working hybrid hours 9am – 5.30pm. The role involves ensuring service quality, focusing on customer satisfaction, collaborating with teams, and developing strategies for operational excellence. Offering competitive pay of up to £260 per day for a 3-month contract.

Responsibilities

• Checking the quality of services to meet regulatory requirements.
• Focusing on customer experience and co-creating services with customers.
• Collaborating with teams for successful service delivery.
• Developing strategies to elevate service quality.
• Addressing issues that could affect service standards.
• Ensuring customer satisfaction by focusing on quality.
• Building an agile team to embrace change in housing management.

Job description

Overview

Rocasa Consulting are recruiting an Experienced Estate/Property Manager to cover the South East area including Salisbury, Berkshire, Somerset. Working Mon – Fri 9am – 5.30pm Hybrid for 3 months paying up to 260 per day via umbrella.

Responsibilities

• Monitoring and Evaluation: The role involves checking the quality of services and ensuring they meet regulatory requirements and company standards.
• Customer–Centric Service: A primary focus is on the customer experience, co–creating services with customers and continually checking if there are better ways to deliver services that work for them.
• Collaboration: Working with different teams, such as homes and communities officers and developers, is crucial for the role to ensure successful service delivery and quality homes.
• Quality Standards: Developing strategies to elevate service quality and collaborating with managers to implement these quality initiatives.
• Problem–Solving: Addressing issues and risks that could affect expected standards of service, as well as finding new ways of working with customers.
• Customer Satisfaction: By focusing on quality and customer needs, the role helps to ensure customers feel supported, happy, and cared for.
• Operational Excellence: The role helps to build an agile and open–minded team that is prepared to embrace change and deliver effective housing management functions.
• Company Growth: The role plays a part in the overall goal of providing high–quality homes and services, contributing to the company's reputation as a successful and customer–focused provider.