Interim Estate Manager

Rocasa Consulting; City Of London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A consulting firm is seeking an Experienced Estate/Property Manager to oversee the South East area, including cities like Salisbury and Berkshire. The role focuses on ensuring high-quality service delivery, customer satisfaction, and operational excellence. This position offers hybrid working hours, Monday to Friday, and is temporary for three months with competitive daily pay. The ideal candidate will collaborate with various teams and develop strategies for service improvement.

Responsibilities

• Monitor quality of services and ensure they meet regulations.
• Focus on customer experience and improve service delivery.
• Collaborate with teams to ensure quality service.
• Develop strategies to elevate service quality.
• Address issues affecting service standards.
• Ensure customers feel supported and cared for.
• Build an effective housing management team.
• Contribute to providing high-quality homes and services.

Job description

Overview

Rocasa Consulting are recruiting an Experienced Estate/Property Manager to cover the South East area inlcuding Salisbury, Berkshire, Somerset. Working Mon - Fri 9am -5.30pm Hybrid for 3 months paying up to £260 per day via umbrella.

Responsibilities

• Monitoring and Evaluation: The role involves checking the quality of services and ensuring they meet regulatory requirements and company standards.
• Customer-Centric Service: A primary focus is on the customer experience, co-creating services with customers and continually checking if there are better ways to deliver services that work for them.
• Collaboration: Working with different teams, such as homes and communities officers and developers, is crucial for the role to ensure successful service delivery and quality homes.
• Quality Standards: Developing strategies to elevate service quality and collaborating with managers to implement these quality initiatives.
• Problem-Solving: Addressing issues and risks that could affect expected standards of service, as well as finding new ways of working with customers.
• Customer Satisfaction: By focusing on quality and customer needs, the role helps to ensure customers feel supported, happy, and cared for.
• Operational Excellence: The role helps to build an agile and open-minded team that is prepared to embrace change and deliver effective housing management functions.
• Company Growth: The role plays a part in the overall goal of providing high-quality homes and services, contributing to the company's reputation as a successful and customer-focused provider