Interim Employee Relations Consultant

Go Fractional; Greater London; Híbrido; GBP 92.000 - 129.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Temporary contract

Descripción de la vacante

Marshmallow seeks an experienced Employee Relations Consultant to join our People team for end-to-end complex casework and policy improvement. You will support a compliant and positive work environment, embedding updated policies and driving process improvements across locations to ensure audit-ready records.

You will engage with People Partners and the Compliance and Risk teams, handling ER cases in a regulated environment with FCA considerations.

Formación

• Experience independently managing complex UK employee relations cases.
• Strong working knowledge of UK employment law.
• Experience developing ER policies and procedures.
• Experience designing and delivering manager training.

Responsabilidades

• Lead complex UK ER cases and assess need for external legal advice.
• Embed procedures turning updated policies into day-to-day practices.
• Strengthen case documentation and storage for audit readiness.
• Deliver manager training based on casework patterns to reduce escalation.
• Collaborate with People Partners and compliance teams on standard processes.

Conocimientos

UK employment law

ER policy development

manager training

Descripción del empleo

About the team

We are seeking an experienced and strategic Employee Relations Consultant to join our People team. In this role, you will be pivotal in maintaining a fair, compliant, and positive work environment. You will manage end-to-end complex employee casework, drive continuous improvement across HR processes, refine key employment policies, and collaborate closely with our Compliance and Risk teams to support our firm's enhanced regulatory status.

We're looking for an Employee Relations Consultant to join Marshmallow's People team for an initial three-month engagement, with the possibility of extending to six months depending on caseload. We're open to either a fixed-term contract or a day-rate consultancy arrangement.

What you'll be doing

• Leading complex UK ER cases, assessing risk and judging when or if external legal advice is needed.
• Embedding practical procedures that turn our updated policies into consistent day-to-day ways of working.
• Strengthening case documentation and storage across locations so records are accessible to the right people and ready for audit.
• Delivering targeted manager training informed by casework patterns to build confidence and prevent escalation.
• Partnering with People Partners and the Hungarian People team on case handling, consistent processes and FCA standards.

Your expertise

• Experience independently managing complex UK employee relations cases, backed by a strong working knowledge of UK employment law.
• Experience developing ER policies and procedures, embedding them in an organisation and helping managers use them.
• Experience designing and delivering manager training that helps prevent recurring issues and unnecessary escalation.
• An understanding of ER in a regulated environment, including how FCA standards affect employee conduct and case handling.

You don't need a background in tech. We're more interested in the complexity of the cases you've handled and your ability to combine casework, process improvement and manager support.

Who you are

• You weigh legal and business risks pragmatically and explain your recommendations clearly.
• You constructively challenge senior stakeholders and external advisers when a different approach is warranted.
• You get up to speed quickly, prioritise a changing caseload and collaborate closely with a lean People team.
• You use AI thoughtfully in ER work, with appropriate confidentiality safeguards and human judgement.

Our process

1. An initial call with Orla from our Talent team for 45 minutes about your experience and approach to the role.
2. An interview with our Head of People and our Lead People Partner for 90 mins, including scenario-based questions about case handling, risk and stakeholder challenge.

We review every application and will always let you know the outcome, though we're unable to provide individual feedback at application stage.

Diversity of thought

We know the best ideas come from having different perspectives in the room - and we're committed to hiring fairly, regardless of background, identity or experience.

Employment type: Temporary