Interim Director, Digital Experience - EMEA

The Subway; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global restaurant brand in London is seeking an Interim Director of Digital Experience for a temporary assignment. This role involves leading digital channels across EMEA, focusing on ecommerce and off-premises growth. The ideal candidate will possess over 8 years of management experience, strong business acumen, and a proven track record of driving results in a high-growth environment. Competitive benefits and a dynamic work environment await.

Benefits

Insurance Plans (Medical/Life)

Pension

Competitive Bonus

Mobility Allowance

Company Holidays

Volunteering time

Qualifications

• 8 - 10+ years of management experience in off-premises, digital or marketing.
• Strong business, financial, and technology acumen.
• Successful track record leading off-premises or digital teams.

Responsibilities

• Lead digital channels across ecommerce, off-premises, and kiosks.
• Develop annual sales forecasts to hit relative targets.
• Drive innovation and act as key business stakeholder for EMEA.

Skills

Management Experience

Interpersonal Communication

Financial Acumen

Technology Acumen

Cross Functional Leadership

Data Analysis

Job description

Overview

Region: EMEA, based in London, UK.

Ready for a fresh, new career? Look no further because one of the world's most iconic brands can help you get there.

Why Join Us?

At Subway, "better" is baked into our DNA. We are a brand that believes in continued improvement ... in our lives, our businesses, and our planet. From the handshake that started our very first sandwich shop to earning our position as one of the world's leading restaurant brands, we've always embraced change and the path ahead. And today, we're making better living way easier.

Our purpose is about more than the food we serve in our restaurants. It's centered on fuelling healthy businesses and healthier lives. It is one of the most exciting times to join the Subway team and contribute to our transformational journey.

About the Role

This is a temporary assignment covering maternity leave. The anticipated contract runs from November 2025 - November 2026.

The Interim Director, Digital Experience EMEA will be responsible for leading and growing digital channels in EMEA including mobile app, off premises, and kiosks.

This role will lead the EMEA digital team and lead the overall regional strategy and plans to drive significant growth across mobile app, off-premises and kiosks through cross functional partnership in a fast paced and high energy environment. The candidate will be responsible for the overall digital business plan in EMEA and achieving relative sales goals on an annual basis.

This individual will work cross functionally with global digital teams, operations, technology, marketing, legal, and third-party partners to drive revenue, profit and operational performance. They should have a deep understanding of key digital channels and disciplined business acumen while being an inspiring and motivating leader for both the international team and the overall Subway team.

If you feel that this is the role for you, and you are successful with your application, be ready to be Bold, Empowered, Accountable, and ready to have Fun in a fast paced and agile working environment.

Responsibilities

• Be executive leader digital channels across ecommerce, off-premises, and kiosks in priority countries in EMEA developing annual sales forecasts and plans to hit relative targets working closely with global digital, operations, technology, and marketing.
• Lead cross functional digital team across ecommerce, off-premises and kiosks in partnership with technology, operations, marketing, and key vendors / partners to guide overall business strategy, priorities and execution.
• Partner closely with Analytics team to develop KPIs and ongoing reporting cadences for business reporting, operational improvements, and platform performance.
• Primary point of contact and business lead for all EMEA 3rd party and catering vendors including prioritization, relationship management and agreement/commercial oversight.
• Sales growth and execution focused by working collaboratively to achieve relative goals and priorities that enable operational efficiency, increase guest satisfaction or increase sales growth.
• Owner of the EMEA annual, and multi-year growth strategy and plan and implementation.
• Influence and guide globally and work in partnership with other key regions to define growth driven roadmap and priorities.
• Drive innovation and act as key business stakeholder for EMEA for Global Digital and Technology teams.

Qualifications

• 8 - 10+ years of management experience in off-premises, digital or marketing with strong business, financial and technology acumen
• Executive influencer with strong interpersonal and written communication skills, building business cases and articulating them for the executive leadership and other internal/external stakeholders.
• Self-motivated team player that brings excitement and enthusiasm to work each day and has strong cross functional experience, emotional intelligence, and empathy in order to lead a high performing team.
• Successful track record leading off-premises or digital teams in a high growth environment and a strong consumer brand with track record of achieving results and driving improvements, prefer 8+ years of experience
• Ability to inspire and promote an entrepreneurial spirit of resourcefulness and adaptability across the organization while professionalizing the business
• Balances strategic acumen and setting the vision with hands-on teaching/leadership where necessary; willing to roll-up sleeves to support the work
• A love of data and insights, always asking "how can we do this better/differently?"
• A growth mindset: track record of leveraging learnings, demonstrates entrepreneurial spirit, always imagining what's possible
• A shared appreciation for and commitment to our values

What do we Offer?

• Insurance Plans (Medical/Life)
• Pension
• Competitive Bonus
• Mobility Allowance
• Company Holidays
• Volunteering time
• And Many More.....