Interim Cx Analytics Director £730pd

1st Executive Ltd; London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A major consultancy firm is seeking an Interim Director, Customer Experience Analytics in London. The role involves defining the Cx analytics strategy and leading advanced analytics capabilities to enhance customer engagement. Qualified candidates will have proven experience in analytics and customer insights, preferably in regulated industries. This position is hybrid, requiring 2-3 days onsite each week and extends to December 2025, with potential for further extension.

Qualifications

• Proven leadership in analytics and data strategy in a complex industry.
• Strong knowledge of customer experience measurement and segmentation.
• Experience with analytics product ownership and vendor management.

Responsibilities

• Define and own the Cx analytics strategy and roadmap.
• Lead design and delivery of Cx analytics products.
• Collaborate with data teams and ensure analytics enable engagement.

Skills

Leadership in analytics

Data strategy

Customer insights

Cx measurement

Omnichannel analytics

Job description

Interim Director, Customer Experience Analytics

Role: Interim Cx Analytics Director

Client: Major Pharmaceutical Organisation

Location: London hybrid - 2-3 days per week onsite

Duration: Initially to end of December 2025, scope to extend 6 months.

A senior leader to define and drive the customer experience (Cx) analytics strategy across a global Pharmaceuticals business. This role will lead the vision, roadmap, and delivery of advanced analytics capabilities that power better customer engagement, omnichannel performance, and strategic decision-making.

Key Responsibilities

• Define and own the Cx analytics strategy and roadmap, ensuring alignment with business, digital, and data teams.
• Lead the design and delivery of Cx analytics products (e.g., measurement frameworks, segmentation, customer effort score, HCP insights).
• Partner with global, regional, and digital teams to ensure analytics enables omnichannel customer engagement.
• Collaborate with enterprise data, performance analytics, and AI colleagues to align on vision and integrate solutions.
• Act as product owner for select analytics tools, ensuring adoption and value delivery.
• Build and manage a network of third-party partners to deliver projects and ongoing operations.
• Bring external industry insights and innovation into the organisation.

Required Experience:

• Proven leadership in analytics, data strategy, or customer insights (preferably in a complex or regulated industry).
• Strong knowledge of Cx measurement, segmentation, and omnichannel analytics.
• Experience with analytics product ownership and vendor/partner management.
• Ability to influence and collaborate across global and regional stakeholders.
• Passion for applying innovation and best practice in analytics to real-world challenges.

This is an urgent requirement - if interested, please apply asap and any questions, email [e-mail]