Interim Customer Service Manager

Michael Page Legal; Weybridge; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A professional services organization in Weybridge is seeking a Temporary Customer Service Manager to oversee daily operations and ensure exceptional service delivery. The ideal candidate will have experience in customer service management, excellent problem-solving abilities, and the capacity to lead a team. The role offers flexible working hours and an hourly rate of £20 to £25 based on experience.

Benefits

Flexible working hours

Professional work environment

Valuable experience in business services

Qualifications

• Previous experience in a customer service management role, preferably in business services.
• Strong problem-solving and decision-making abilities.
• Proficiency in using customer relationship management (CRM) software.
• Excellent communication and interpersonal skills.
• A proven ability to lead and motivate a team effectively.
• Strong organisational skills with attention to detail.

Responsibilities

• Manage the daily activities of the customer service team to meet performance targets.
• Oversee and resolve escalated customer queries in a timely manner.
• Monitor and report on team performance to ensure consistent service quality.
• Develop and implement customer service policies and procedures.
• Provide training and support to team members to enhance their skills.
• Collaborate with other departments to improve customer experience.
• Ensure compliance with company standards and regulations.
• Maintain accurate records of customer interactions and feedback.

Skills

Customer service management experience

Problem-solving skills

Decision-making abilities

Proficiency in CRM software

Communication skills

Leadership skills

Organisational skills

Job description

The Temporary Customer Service Manager will oversee daily operations within the customer service department, ensuring high-quality service delivery and team efficiency. This temporary role is suited for someone with strong organisational skills and a focus on maintaining excellent customer satisfaction within the business services industry.

Client Details

This role is with a small-sized organisation operating within the business services sector. The company is known for its professional environment and commitment to providing exceptional support to both clients and team members.

Description

• Manage the daily activities of the customer service team to meet performance targets.
• Oversee and resolve escalated customer queries in a timely manner.
• Monitor and report on team performance to ensure consistent service quality.
• Develop and implement customer service policies and procedures.
• Provide training and support to team members to enhance their skills.
• Collaborate with other departments to improve customer experience.
• Ensure compliance with company standards and regulations.
• Maintain accurate records of customer interactions and feedback.

Profile

A successful Temporary Customer Service Manager should have:

• Previous experience in a customer service management role, preferably in business services.
• Strong problem-solving and decision-making abilities.
• Proficiency in using customer relationship management (CRM) software.
• Excellent communication and interpersonal skills.
• A proven ability to lead and motivate a team effectively.
• Strong organisational skills with attention to detail.

Job Offer

• An hourly rate of £20 to £25, depending on experience.
• Flexible working hours as part of a temporary contract.
• A professional and supportive work environment.
• Opportunities to gain valuable experience within the business services industry.

If you are ready to take on this exciting opportunity as a Temporary Customer Service Manager, we encourage you to apply today.