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Interim Customer Service Manager
TN United Kingdom
Fleet
On-site
GBP 60,000 - 65,000
Full time
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Job summary
An established industry player is seeking an Interim Customer Service Manager to lead their customer service strategy in Fleet. This role involves developing high-impact initiatives to enhance customer experience and managing a talented team. The ideal candidate will have a strong background in customer service management and a collaborative approach to work with senior stakeholders. This is an exciting opportunity to make a significant impact in a reputable organization known for its world-class products and services. Join a professional team and help shape the future of customer service excellence.
Qualifications
- Proven experience in customer service management with a focus on strategy.
- Strong analytical skills to benchmark against industry best practices.
Responsibilities
- Oversee the customer service strategy to enhance customer experience.
- Manage and mentor the Customer Care team to achieve business objectives.
Skills
Tools
Job description
Your Company
Hays are delighted to have been retained to support an organisation who lead their industry sector and have a reputation for providing world-class products and services.
Your New Role
You will be joining a highly professional and stable team, who work towards common goals and objectives. The interim Customer Service Manager will oversee the CS strategy which focuses on delivering a world-class customer experience. The successful applicant will develop and deploy high-quality, high-impact customer experience initiatives. Analyze customer experience information, compile accurate records/reports and benchmark against other similar businesses or industry best practices. They will have a collaborative approach and work in partnership with other senior stakeholders, delivering against business benchmarks and objectives. You will support and develop your team to improve best practice, utilizing technology to build scalable solutions. Manage, mentor and develop the Customer Care team and nurture an environment where they can excel through encouragement and empowerment.
What You'll Need to Succeed
Our client is seeking to hire a highly talented and experienced CS Manager, who can support and develop the strategic plan for the customer service journey.
What You'll Get in Return
Interim Customer Service Manager - FTC - Fleet - £60K to £65K PA
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Created on 18/04/2025 by TN United Kingdom
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