Interaction Designer

HM REVENUE & CUSTOMS; Worthing; Hybrid; GBP 46,000; Full time

Job summary

A UK government department is seeking an Interaction Designer to enhance user-centred design across major initiatives. You will work collaboratively to create user-friendly services and ensure that designs meet real user needs. The role offers a flexible working policy and a generous leave allowance, making it a great opportunity to influence government digital services.

Benefits

Civil Service Pension scheme contribution

Flexible working policies

Generous leave allowance

Qualifications

• Experience designing user-friendly services that align with government standards.
• Ability to manage stakeholder expectations effectively.
• Experience in creating prototypes and conducting user research.

Responsibilities

• Design accessible and user-friendly services.
• Work with diverse teams to create cohesive user experiences.
• Create prototypes and participate in design reviews.

Skills

Designing accessible interactive products

User research methods

Prototyping

Collaboration with user researchers

Web technologies knowledge

Education

Degree in a relevant subject or equivalent experience

Tools

HTML

CSS

Job description

Overview

HMRC is looking for a passionate Interaction Designer, who can champion user-centred design across our department. You will work as part of our User-centred Design practice in the Chief Technology and Design Office, shaping key initiatives that impact millions of people, ensuring our services meet real user needs.

Our UCD practice provides consultancy services, tools and capabilities to major programmes and business areas across the department. Through this highly successful approach we have helped shape and design some of HMRC's most impactful products and services, and we now need an Interaction Designer to join us so that we can continue to ensure we are designing the right things for our users. The successful candidate will play a vital role in shaping the interactions between users and HMRC\'s GOV.UK content and guidance, ensuring simple and inclusive user experiences. You will work in a supportive environment with plenty of opportunities to learn, grow, and thrive. This is an opportunity to make a real difference - to improve services, influence decisions with evidence and data, and help to simplify the tax system for everyone. You\'ll be part of a user-centred design practice/community that\'s breaking the mould of traditional government work.

If you\'re an interaction designer looking for your next opportunity, we would love to hear from you.

Responsibilities

• Use your experience to design user-friendly and accessible services that align with government standards and best practices.
• Work alongside policy experts, user researchers, designers, product managers, and tech specialists to create cohesive, end-to-end user experiences.
• Create prototypes using the government prototyping toolkit to communicate and test ideas with users and improve with evidence.
• Map user journeys, processes and visualise design problems.
• Build positive relationships with stakeholders and team members, influencing and collaborating to improve design quality.
• Help facilitate the design process by participating in research activities, pairing with developers, facilitating workshops and communicating design decisions.
• Work collaboratively with your team to turn concepts into user-centred services.
• Participate in the design communities within HMRC and across government, both online and offline.
• Review and provide feedback to other interaction designers on their work.
• Seek opportunities for learning and improvement by getting feedback from colleagues and the business.

Person specification / Qualifications

• Experience designing accessible interactive products or services that meet user needs, including: sketching, concept creation and designing prototypes; journey mapping and needs analysis with information design/architecture; working with pattern libraries and/or style guidelines (e.g., GOV.UK design system).
• Understanding of user research methods and practice.
• Ability to manage stakeholder needs and expectations and facilitate difficult discussions with the team or diverse senior stakeholders.
• Prototyping at varying fidelities using a range of methods, including HTML and CSS, and collaborating with teams in prototyping activities.
• Collaborating with user researchers, championing user research activities and designing to meet user needs.
• Knowledge of web technologies and how they affect design, including accessibility.
• A degree in a relevant subject or equivalent industry experience.
• Assessment against four skills from the Interaction Design role: Designing together, Evidence-based design, Iterative design, as part of the HMRC government design profession.

Eligibility and process

Please review eligibility information before submitting your application. If you encounter issues, contact the UBS Recruitment team for assistance before the closing date.

Eligibility, sift and interview: In cases of high application volume we may conduct a preliminary sift based on employment history, followed by a full sift assessing all elements against essential criteria. Interview is typically conducted via video (Microsoft Teams).

Benefits and working arrangements

Salary: £45,544 with HMRC contributing £13,194 towards the Civil Service Pension scheme. HMRC offers flexible and hybrid working policies where possible, a generous leave allowance (25 days increasing to 30 days), and various family-friendly and development opportunities. See the advert for full details on benefits and working arrangements.

Additional information

Security: Successful candidates must undergo a criminal record check. Nationality requirements and Civil Service code apply. We are committed to diversity and inclusion and run an inclusive recruitment process. If you need adjustments to participate, contact the recruitment team before the closing date.