interaction designer

Driver and Vehicle Licensing Agency (DVLA); Swansea; Hybrid; GBP 55,000 - 70,000; Full time

Benefits offered by this job

25 days annual leave

Flexible working options

Job summary

DVLA in Swansea invites applications for two Senior Interaction Designers to drive user-centred design across high-profile government digital services. You will mentor others, set direction on complex activities, and embed best practice while delivering services used by millions of people daily.

You will influence service and experience, participate in shaping priorities, and work in a people-focused environment that supports development and recognition.

Qualifications

• Experience in user centred design approaches and mentoring teams.
• Ability to create high fidelity prototypes for usability testing.
• Strong ability to explain design decisions to non-design stakeholders.

Responsibilities

• Develop design concepts with service managers and programme directors to align work with strategic objectives and user needs.
• Create and iterate prototypes at higher fidelity for usability testing, including dynamic HTML.
• Explain design decisions and risks to stakeholders and document them clearly.
• Lead research-informed decisions and analyse findings to guide future usability testing.
• Guide a team of interaction designers to achieve optimal design performance.

Skills

User-centred design

Prototyping

Stakeholder communication

Tools

Dynamic HTML

Job description

Want to find out more about the Senior Interaction Designer role and what it's like to work at DVLA? Join our meet the team the Team session on Wednesday 18 November at 6pm, where you'll have the opportunity to meet members of the team and learn more about the role. Register for the session here. Interaction designers work out the best way to let users interact with services, in terms of both overall flow and at the level of individual design elements. A senior interaction designer is an experienced designer who works with minimal support and can influence and mentor others. They will help set direction on complex design activities and embed good practice within teams. The role helps drive the delivery of Operations and Customer Services Directorate (OCSD) Key Priorities, Service Level Agreements, Secretary of State and Agency targets. This role is undertaken in a people focussed environment that champions recognition, involvement, development and support for all and is performed in line with Civil Service values. Your responsibilities will include, but aren't limited to:

Responsibilities

• Work with service managers and programme directors to develop design concepts and help the team align their work to strategic objectives whilst being a champion for user centred design across the organisation.
• Prioritise, create and iterate prototypes at higher fidelities for usability testing, including dynamic HTML, whilst potentially having responsibility across complex services.
• Explain complex design decisions, standards and restrictions to stakeholders outside of design to help achieve objectives. Document design decisions, risks and issues and build consensus around mitigating design assumptions.
• Make important decisions based on research and understand how this research impacts others by observing live research sessions. Analyse all available research evidence to understand user feedback on complex design issues to support future usability testing.
• Lead a team of interaction designers to achieve optimal design performance, considering impacts of design activities on stakeholders and end users.

Do you want to work on high-profile projects within the public domain? Can you make digital services quicker, simpler and more efficient for the people who use them? If so, we have an exciting opportunity for 2 Senior Interaction Designers to join us at the Driver and Vehicle Licensing Agency (DVLA), and we'd love to hear from you! This is a unique opportunity to build upon your skills and experience while working on government digital services that will be used by millions of people every day. You will influence the service and experience for our users and be able to make a positive difference. We offer a wide range of services, and your tasks will vary continuously.

Benefits

• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King's birthday
• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below! Find out more about what it's like working at DVLA - Home | Civil Service Careers https://www.youtube.com/embed/GUG7N25Pn6g?si=kGxGZapLO3Iuo6Ox