interaction designer

Cardiff and Vale University Health Board; Park Central; Hybrid; GBP 52,000 - 76,000; Full time

Job summary

UK Health Security Agency is seeking an Interaction Designer to join the core UCD team within the Readiness and Surge division. You will work in a multidisciplinary squad, delivering user-centred design solutions across digital and non-digital channels, advocating for accessibility and equity.

You’ll create interactive prototypes, guide stakeholders, and help shape UKHSA’s services to reduce friction and improve public health outcomes.

Responsibilities

• Deliver interactive prototypes across projects for a wide range of user types.
• Provide strategy, guidance and support to internal teams to ensure user-centred services.

Job description

The role sits within the UKHSA's core User-Centred Design (UCD) team, which is part of the Readiness and Surge division. Readiness and Surge works across UKHSA and sets the strategic direction for UKHSA's readiness to respond to all threats and hazards. We focus on Agency capability, putting external stakeholder and customer needs at the centre of designs for the future. We identify opportunities to improve public health outcomes through better user experiences. The team are responsible for:

• Embedding UCD approaches into UKHSA ways of working
• UCD expertise in project delivery
• Ensuring user needs are understood and designed for, advocating for all users, to achieve equitable outcomes
• Ensuring our products are accessible and developed to the Government Service Standard and use appropriate style guides and patterns
• Leading the UKHSA-wide UCD community of practice to support organisational and in-profession development
• Standards for UCD professionals, As an interaction designer, you'll work as part of a multidisciplinary squad collaborating with teams across UKHSA. This role involves providing strategy, guidance and support to internal teams across UKHSA to ensure that their policies, services and products are user-centred. You’ll be comfortable working with complexity, knowing which design methods to use to explore problems across digital and non-digital channels. You’ll be working with stakeholders to design services that reduce friction and complexity across the whole service, finding accessible solutions to problems and helping UKHSA to achieve its public health objectives. You’ll deliver interactive prototypes across projects, serving a wide range of user types and will be able to solve usability issues without compromising accessibility. Together with other UCD professions you’ll ensure quality, innovation, and creativity in how we approach all aspects of design and how we bring concepts to life for stakeholders to effect change. You’ll be an active part of the UCD community. You’ll actively demonstrate and encourage sharing of insights and practices within the community and across the organisation.
• Deliver effective designs - supporting service transformation by using user-centred design methods, best practice and appropriate tooling to explore problems and opportunities within large, complex organisations
• Working with stakeholders and customers to understand existing services and identify key opportunities to improve the service end-to-end
• Experience of work with other professions and stakeholders to discover and analyse insights to identify common themes, pain points and user needs
• Identify solutions to complex problems within services, and support these by developing design concepts, balancing user needs with business, operational and technical requirements
• Prototype complex ideas at an appropriate fidelity and iterate them
• Advocate for the value of a user-centred, inclusive, and evidence-based approach to interaction design and delivery to embed effective and user-centred design practice
• Experience of planning design activities, working directly with other professions to ensure effective and timely delivery
• Improve design practice by using a range of design techniques and encouraging others to also think of alternative ways to conduct design work, developing the practical experience of non-specialists
• Actively participate in the UCD community of practice, fostering a culture of continuous professional development, working openly and collaboratively to contribute to building the service design capability, The User Centred Design Team will be running two webinars:
• 13th of August at 15:00 Hrs.
• 20th of August at 15.00 Hrs.

The purpose of the webinar is to enable you to hear more about this role and speak to some of the team. This is a great opportunity to learn more about our culture, what we do at UKHSA and provide general advice on the application process. If you would like to attend one of the webinars, pleases [e-mail] will email you a Teams invite for the webinar date of your choice.

Shortlisting: In the event of a large number of applications we will conduct an initial sift, on the lead criteria of:

• Experience in the use of various prototyping tools and methods to deliver interactive prototypes, demonstrating ability to create designs that are accessible without compromising delivery timelines
  Experience in interaction design and applying user-centred design methods and practices in complex organisations
• To be able to manage relationships with a variety of internal and external stakeholders to improve services and gain support for standards, design solutions, roadmaps, and ways of working
• Experience in the use of various prototyping tools and methods to deliver interactive prototypes, demonstrating ability to create designs that are accessible without compromising delivery timelines
• To be able to communicate with developer colleagues, leveraging knowledge of front-end languages to ensure designs are developed to standard and remain accessible
• To be able to apply iterative design principles and agile methodologies to your work
• To be able to demonstrate the importance of designing inclusive, equitable, accessible and sustainable services
• To be able to plan design activities, working directly with other professions to ensure effective and timely delivery
• To be able to identify new design patterns and components based on evidence

Desirable role criteria: You may also have experience of:

• Coding using HTML/CSS
• The GOV.UK Prototype Kit and associated hosting technologies
• Government service assessment

Selection ProcessDetails(SuccessProfiles) This vacancy is usingSuccessProfiles and will assess your Experience and Technical skills. You will be invited to a single remote interview to assess your technical skills and will also incorporate a 15 minute presentation on your understanding of user-centred design and interaction design.

• Design communication
• Designing for everyone
• Evidence based design
• Iterative design

Successful candidates must pass a basic disclosure and barring security check before they can be appointed. The level of security needed is Baseline Personnel Security Standard.

We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.

UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.

This role is being offered as hybrid working based at any of our Core HQs. We offer great flexible working opportunities at UKHSA and operate using a hybrid working model where business needs allow. This provides us with greater flexibility about how and where we work, to get the best from our workforce. As a hybrid worker, you will be expected to spend a minimum of 60% of your contractual working hours (approximately 3 days a week pro rata, (averaged over a month) working at one of UKHSA's core HQs (Birmingham, Leeds, Liverpool, and London). Our core HQ offices are modern and newly refurbished with excellent city centre transport links and benefit from co-location with other government departments such as the Department for Health and Social Care (DHSC).

If you are successful at interview and are moving from another government department, NHS, or Local Authority, the relevant starting salary principles for level transfers or promotions will apply. Otherwise, roles are offered at the pay scale minimum for the grade, but in exceptional circumstances there may be flexibility if you are able to demonstrate you are already in receipt of an existing, higher salary. Pay increases are through the relevant annual pay award for the role and terms.