Intensive Housing Management Officer

Social Interest Group; Greater London, Noak Hill, Romford, St Just; On-site; GBP 27,000; Full time

Job summary

An established industry player is seeking an Intensive Housing Management Officer to enhance community living for residents. This role focuses on delivering exceptional housing management support, ensuring properties are well-maintained and tenancies are secure. Ideal for individuals who thrive in a people-centered environment, this position offers the chance to make a meaningful impact while building strong relationships with residents. Join a dedicated team that values compassion and practical solutions, and enjoy a supportive workplace committed to your professional growth and well-being.

Benefits

25 days annual leave

Training and Development opportunities

Employee Assistance Programme

Reflective Practice sessions

Blue Light Discount Card eligibility

Life Assurance Scheme

Cycle-to-work scheme

Annual Staff Awards

Qualifications

• Experience in supported housing management is essential.
• Intermediate IT skills required, including Microsoft software.

Responsibilities

• Provide high-quality housing management support to residents.
• Address tenancy matters proactively and foster a positive environment.

Skills

Supported housing management

IT proficiency (Microsoft and other software)

Flexibility in working patterns

Understanding of housing and social needs

Job description

Havering, Noak Hill, Romford , Greater London , England
RM3

ABOUT THE ROLE

As an Intensive Housing Management Officer (IHMO), you will play a vital role in building safe, inclusive, and thriving communities for our residents. This dynamic position focuses on delivering high-quality housing management support, ensuring our properties are maintained to excellent standards and tenancies are successfully sustained. With a commitment to professionalism, teamwork, and customer service, you will address tenancy matters proactively, providing responsive support and fostering a positive environment where residents feel secure and valued. If you're driven to make a meaningful impact, this is the opportunity for you!

Havering Complex Needs Pathway: Offers support to 23 residents across 5 services for individuals with low to medium level complex needs. The pathway is designed to support residents and participants in the Havering Borough to reintegrate back into the community and prepare for independent living. This role would be a floating officer based in the Havering borough supporting across the numerous services providing Intensive Housing management support.

Shift Pattern: 37.5 hours per week, 9:00AM - 17:00PM or 13:00PM - 21:00PM Monday - Sunday, Onsite.

Salary: £26,100

WHY YOU WILL LOVE THIS ROLE

This role is ideal for someone who thrives in a people-centered environment, enjoys building strong relationships, approaches challenges with compassion and a non-judgmental attitude, and is motivated by finding practical solutions to support residents in achieving their goals.

What are we looking for?

• Previous experience and knowledge within a supported housing management setting
• Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs
• Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
• Understanding of the housing and social needs of people with multiple and complex needs

What we offer

• 25 days annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
• Eligibility to register with Blue Light Discount Card
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards

ABOUT US

Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change

Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group .

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website .

For Recruitment related enquiries, or if you need support with making your application for example due to learning needs or a disability, please email Apply or call our central office on Apply to request a call back. Please note that this will take you through to our Central Administration team, who will then communicate your enquiry with us and we will arrange to call you back.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We are an inclusive employer and encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details above.