Intelligence Analyst - Level 1 (12 Month FTC)

1st Central; Haywards Heath; Hybrid; GBP 29,000 - 30,000; Full time

Job summary

A leading insurance company in the UK is seeking an Intelligence Analyst to conduct complex desktop research and manage fraud operations. The ideal candidate will have strong experience in fraud intelligence, excellent analytical skills, and the ability to produce clear reports. This role includes competitive salary, 25 days of holiday, and additional perks like insurance discounts. Working arrangement is mostly remote, with 1 day in the office.

Benefits

25 days holiday plus bank holidays

Extra 'You' day off

Insurance discounts

Vibrant work environment

Qualifications

• Minimum of 3 years' experience in fraud intelligence handling.
• Excellent analytical skills with the ability to interpret complex datasets.
• Knowledge of FCA requirements and regulatory framework.

Responsibilities

• Conduct desktop research and produce intelligence reports.
• Manage fraud intelligence repository and ensure data quality.
• Analyze fraud threats using multiple datasets in Excel.

Skills

Strong motor claims and policy experience

Excellent verbal and written communication skills

Analytical and problem-solving skills

Strong organization and time management skills

Proficient with computers and software, especially Excel

Customer-focused

Ability to influence and negotiate

Understanding of relevant fraud legislation

Numeracy and literacy skills

Job description

As an Intelligence Analyst, you'll be responsible for completing complex desktop research reports, reviewing and analysing fraudulent claims and policies, and managing fraud operations. By protecting the business from fraud risks, you'll receive, triage, and disseminate sourced intelligence, ensuring full compliance with company financial crime procedures and policies.

• Receive, triage, and disseminate all sourced intelligence to protect the business from fraud risks, in line with department policies and procedures.
• Manage a fraud intelligence repository, including data input, quality control, retention, and disposal, referring to the Intelligence Manager as necessary.
• Conduct desktop research on suspect claims and policies, producing comprehensive intelligence and research reports.
• Identify and refer suspect claims and policies to relevant teams using fraud databases and analytics tools.
• Produce witness statements on policy misrepresentation and non-disclosure, and give evidence in court.
• Meet agreed fraud KPIs and targets.
• Maintain up-to-date knowledge of market counter-fraud activities, legislation, and industry best practices.
• Ensure compliance with company financial crime procedures and related policies.
• Submit Suspicious Activity Reports as necessary to the Intelligence Manager.
• Analyze fraud threats using multiple datasets in Excel.
• Maintain relationships with external agencies such as the Insurance Fraud Bureau (IFB), Insurance Fraud Enforcement Department (IFED), and Insurance Fraud Investigators Group (IFIG).
• Adhere to all regulatory requirements, including TCF, DPA, and AML, ensuring ongoing compliance.
• Build and maintain internal and external relationships.
• Follow health and safety policies at all times.
• Perform duties within the Claims and Fraud pillar to ensure departmental effectiveness and efficiency, meeting customer and third-party demands.
• Scrutinize large data sets to identify key statistics and interpret information effectively.
• Approach complex problems with critical thinking and creative solutions, connecting dots to resolve issues.
• Communicate effectively, collaborating with team members and sharing findings clearly and concisely.
• Be proactive and organized, taking initiative and planning ahead.
• Work flexibly, spending 4 days at home and 1 in the office, with the option to be in the office more.
• Possess strong motor claims and policy experience.
• Handle fraud intelligence in the general insurance (motor) environment.
• Undertake research and report writing.
• Have knowledge of fraud intelligence handling practices and the IFB model.
• Understand relevant fraud legislation and all aspects of motor insurance.
• Be knowledgeable of FCA requirements, including TCF, and the regulatory framework.
• Possess excellent verbal and written communication skills, with the ability to influence and negotiate.
• Demonstrate strong organization, time management, and prioritization skills.
• Have analytical and problem-solving skills, adopting a logical approach.
• Provide excellent customer service.
• Possess strong numeracy and literacy skills.
• Be proficient with computers and software, especially Excel.
• Produce clear, professional reports.
• Behaviours: Customer-focused, proactive, enthusiastic, flexible, detail-oriented, team-oriented, confident presenter, and driven to improve business outcomes.

We offer a salary of £29,000 to £30,000, depending on experience, with Monday to Friday hours, no weekends, 25 days holiday plus bank holidays, an extra 'You' day off, a supportive team, and other perks such as insurance discounts and a vibrant work environment.