Integration Whisperer - B2B SaaS Tech Support, Equity

Vertice; Greater London; On-site; GBP 40,000 - 65,000; Full time

Benefits offered by this job

Equity options

Job summary

Vertice is hiring a Technical Support Specialist to bridge the gap between customers and engineering. You will diagnose integration challenges, triage issues, and translate complex technical problems into plain language for CFOs and procurement leads.

Reporting to the Customer Support Manager, you will handle multi-channel communication and contribute to product improvements by spotting recurring frictions and helping drive permanent fixes. This is a fast-growing startup role in London.

Qualifications

• 2+ years in a high-velocity B2B SaaS environment.
• Hands-on experience with APIs, SQL, and SSO/Identity Management frameworks.
• Strong problem-solving mindset and willingness to dive deep to find root causes.
• Excellent verbal and written communication; ability to de-escalate and explain technical issues simply.
• Thrives in a fast-moving startup with evolving processes and weekly product updates.

Responsibilities

• Act as the first responder for integration issues (SSO/API) and diagnose root causes.
• Reproduce issues, document environments, and create high-fidelity Jira tickets for engineering.
• Translate technical hurdles into plain language for CFOs and procurement leads.
• Manage multi-channel communication (Zoom, live chat, email) with customers.
• Identify patterns in user friction and advocate for permanent product fixes.

Skills

SaaS support

APIs

SQL

SSO/Identity

Customer communication

Tools

Jira

Job description

Vertice is hiring a Technical Support Specialist to bridge the gap between customers and engineering. You will diagnose integration challenges, triage issues, and translate complex technical problems into plain language for CFOs and procurement leads.

Reporting to the Customer Support Manager, you will handle multi-channel communication and contribute to product improvements by spotting recurring frictions and helping drive permanent fixes. This is a fast-growing startup role in London.