Integration & Support Coordinator

We are looking for an Integration and Support Coordinator to become a vital part of the Refugee, Resettlement & Migration Service.

You will play an essential part in delivering a resettlement and wraparound support service respectively, to refugee households in the locality of West Sussex.

If you have exceptional attention to detail, strong communication skills, and the ability to showcase personal resilience and professionalism, we would like to hear from you!

Salary: £28,624 to £31,067 per annum

Contract Type: Permanent

Working Pattern: Full-time (37 hours per week)

Location: County Hall, West Street, Chichester PO19 1RQ

Interview Date: Thursday 08 May and Friday 09 May 2025

This role requires the successful candidate to travel throughout the county for visits. Regular attendance at your base location will also be necessary, and there will be opportunities for remote work. Final arrangements will be confirmed with the successful candidate.

This role requires the successful candidate to engage confidently with families in person. While the role does not involve managing a caseload, there is an expectation to support case holders and to take initiative in independently delivering transactional activities.

You will need to be able to travel independently around the county, including to areas that may not be easily accessible by public transport. Pool cars and pool bikes available.

About the job

In this diverse and impactful role, you will play an essential part of the Integration and Support Team, responsible for ensuring adherence to all processes and policies.

Our work in Integration and Support Team and any given day can often feel quite different from the next! There will be some key responsibilities likely to feature in this role, including:

• Delivering a self-directed, proactive, and confidential customer service and professional support to the Integration and Support Team, the Director for Communities, as well as senior managers and team members within the Communities Directorate.
• Supporting the Integration and Support Workers in ensuring the compliance of form completion, milestone visits, maintaining system records, engaging in face-to-face interactions with families, and managing low-level transactional activities.
• Writing responses to customers, send and receive emails using a range of software tools.
• Providing dedicated support to our internal and external customers, as well as our wider team, by handling administrative duties and ensuring process compliance.
• Work directly with families on low level tasks: visiting home addresses, connecting with hosts and the individuals or families being supported through the scheme, and diligently completing the necessary paperwork associated with those important milestone visits.
• Support case holders and take initiative in independently managing transactional activities.

If you enjoy working in a fast-paced environment and relish being part of a close-knit team, supporting colleagues to deliver better outcomes for the residents of West Sussex, we want to hear from you!

Required experience and skills

• Educated to GCSE standard or equivalent qualifications, or demonstrable comparable experience.
• Experience of working in a busy customer service role, providing information, meeting face to face, resolving queries and prioritising calls.
• Strong communication skills with the ability to convey technical information to customers in a clear and meaningful way.
• High IT competency including a good knowledge of Microsoft packages, specialist software, social media and have a keen eye for detail when checking and inputting data.
• Experience of using relevant systems to record and check data with care to support service delivery.
• Skills to effectively prioritize amidst competing demands and maintain a sense of calm and professionalism while engaging with irate, unhappy, or distressed customers.

For more information on the Key Skills as well as the Qualifications and/or experience required, please refer to the Job Description attached.

Rewards and Benefits

We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do.

A laptop and mobile will be supplied if applicable to your role. You will benefit from 25 days annual leave, rising to 28 days after 5 years' service plus the opportunity to buy additional leave and an excellent local government pension scheme.

A range of discounts give our staff access to hundreds of offers; groceries, travel, cinema tickets, days out, leisure activities, high street retailers and the opportunity to save over £1,000 a year through our West Sussex Choices benefits platform.

For more information about the wide variety of benefits you can take advantage of please visit our Rewards and Benefits page.

Further information

The reference number for this role is CPP01071.

Does this sound like the opportunity for you? Click apply below, upload your CV, and complete the application form, explaining how you meet the key skills in the attached job description and experience you can bring to the role. Please ensure all that any gaps in employment are covered in your CV.

Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to right to work within the UK, enhanced Disclosure and Barring Service (DBS) check, satisfactory references, and a health check.

Equity, inclusion and accessibility is very important to West Sussex County Council. We welcome and encourage applications from everyone, as this helps us build a diverse and talented workforce, that reflects the communities we serve. We ensure our approach to recruitment is flexible and supportive to enable all applicants to be at their best and to ensure they have the best possible chance of success.

We operate a guaranteed interview scheme for applicants that have a disability, are a veteran or are a care leaver. More information can be found on our application help page.