Integration and Support Officer

We are looking for an enthusiastic Integration and Support Officer to become a vital part of the Refugee, Resettlement & Migration Service.

You will play an essential part in ensuring that all refugees have full access to the support that enables and promotes social integration, social connections, wellbeing, participation in communities and a sense of belonging.

If you have excellent attention to detail, strong communication abilities and a methodical approach to working through problems, we would like to hear from you!

Salary: £31,586 to £34,314 per annum

Contract Type: Permanent

Working Pattern: Full-time (37 hours per week)

Location: Your base location will be Centenary House, Woodfield Road, Crawley, West Sussex, RH10 8GP or County Hall, West Street, Chichester PO19 1RQ with required countywide travel.

Interview Date: Tuesday 06 May and Wednesday 07 May 2025

This role requires the successful candidate to travel throughout the county for visits, working flexibly to meet family's needs and will feel comfortable utilising a translation service where required.

Regular attendance at your base location will also be necessary, and there will be opportunities for remote work. Final arrangements will be confirmed with the successful candidate.

You will need to be able to travel independently around the county, including to areas that may not be easily accessible by public transport. Pool cars and pool bikes available.

About the job

In this diverse and impactful role, you will have the opportunity to work closely with refugee and migrant individuals and their families, providing vital support throughout every stage of their journey to the UK- from their initial arrival in the country to support for their eventual settled address.

Any given day can often feel quite different from the next! There will be some key responsibilities likely to feature in this role, including:

1. Case management and accurate data recording: diligently maintain and oversee caseloads across cohorts, carefully monitoring the progress of refugee integration and passionately identifying any concerns that may urgently require specialised support.
2. Building and maintaining productive partnerships with internal and external partners, the voluntary and community sector.
3. Being the essential point of contact for providing a high level of professional support and guidance to achieve key outcomes regarding housing, income, education, employment, health and wellbeing.
4. Guiding adult family members through the welfare system and assist them in finding a clear pathway to independence, recognising that this path may differ from previous experiences in training and employment.

If you are passionate about making a positive difference in the community, then this role is perfect for you!

Required experience and skills

1. A degree or an equivalent qualification, or has extensive experience in refugee resettlement, migration, or social care.
2. Knowledge of refugees and migration, communities, minority groups, partners and stakeholders, and safeguarding and wellbeing issues including racism, domestic abuse and sexual/child/workplace exploitation.
3. Comfortable using a translation service to ensure effective communication with the families.
4. Experience in coordinating and working with partners and volunteers in the resettlement context or in a similar field.
5. Strong ability to organise and prioritise work, coordinating multiple tasks in a clear and logical manner to meet established deadlines.
6. Excellent communication skills, with the capacity to confidently build trust and rapport, often with families or individuals with varying English abilities.

For more information on the Key Skills as well as the Qualifications and/or experience required, please refer to the Job Description attached.

Rewards and benefits

As an employer we recognise that it is our employees that are central to everything we do. We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do.

You will benefit from 25 days annual leave, rising to 28 days after 5 years' service plus the opportunity to buy additional leave and an excellent local government pension scheme.

A range of discounts give our staff access to hundreds of offers; groceries, travel, cinema tickets, days out, leisure activities, high street retailers and the opportunity to save over £1,000 a year through our West Sussex Choices benefits platform.

For more information about the wide variety of benefits you can take advantage of please visit our Rewards and Benefits page.

Further Information

The reference number for this role is CPP01069.

Does this sound like the opportunity for you? Click apply below, upload your CV, and complete the application form, explaining how you meet the key skills in the attached job description and experience you can bring to the role. Please ensure all that any gaps in employment are covered in your CV.

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We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to right to work within the UK, enhanced Disclosure and Barring Service (DBS) check, satisfactory references, and a health check.

Equity, inclusion and accessibility is very important to West Sussex County Council. We welcome and encourage applications from everyone, as this helps us build a diverse and talented workforce, that reflects the communities we serve. We ensure our approach to recruitment is flexible and supportive to enable all applicants to be at their best and to ensure they have the best possible chance of success.

We operate a guaranteed interview scheme for applicants that have a disability, are a veteran or are a care leaver. More information can be found on our application help page.