Integration Analyst - IT Clinical Services

Balin Tech Labs Pvt Ltd; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in healthcare technology is seeking an Integration Analyst to work on the integration of clinical systems across prominent NHS Trusts in London. This role involves developing and maintaining integration interfaces, primarily using Epic EHR systems, while ensuring timely resolution of technical issues and supporting teams across various departments. Ideal candidates are IT professionals with strong analytical skills, excellent communication, and a passion for improving healthcare services.

Qualifications

• Experience with healthcare system integration and EHR systems.
• Strong communication skills to liaise with diverse teams.
• Ability to manage multiple project deadlines.

Responsibilities

• Develop and support Integration Engine interfaces.
• Manage service desk tickets and triage errors.
• Ensure interface documentation is updated and accurate.

Skills

Communication

Teamwork

Analytical skills

Education

Relevant IT qualification

Job description

Integration Analyst - IT Clinical Services

Integration Analyst - IT Clinical Services

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Are you an IT professional with a development background and experience or interest in healthcare integration? Do you want to learn something new and take on a challenge? Does improving and supporting patients' healthcare make you happy? If so, join us as an Integration Engineer in our ITCS Technology-Integration Team and help build integrations between specialist systems and Epic

This is a genuinely exciting opportunity to be involved in developing and supporting the integration of clinical systems across the hospitals under GSTT and KCH NHS Foundation Trusts.

The role involves analysing integration messages and technologies, working with ITCS teams, the NHS community, and suppliers (eg, labs, imaging, prescribing) to integrate systems with the Epic EHR via Epic Bridges and InterSystems HealthConnect. You will work on new integration projects and support existing ones across the two Trusts.

You will be a team player, able to work independently, and mentor colleagues from diverse backgrounds. This role involves meeting project deadlines and can be challenging. You must juggle multiple, sometimes conflicting deadlines and maintain strong relationships with the end-user community and programme team. Strong communication skills, including the ability to break down barriers of understanding across teams are essential.

We seek motivated individuals eager to learn and enthusiastic about healthcare informatics, ready to engage with ITCS colleagues and share their enthusiasm.

The post holder will be responsible for development, testing,

maintenance, deployment and support of the Integration Engine interfaces across the Enterprise as well as supporting Epic Bridges interfaces across both Trusts.

The incumbent will manage Interfaces service desk tickets in accordance with trust SLAs and handling of Epic Bridges Error triaging. This involves collaborating with relevant ITCS teams and assisting in clearing Bridges error work queues. The post holder will be responsible for ensuring the

interface documentation is consistently updated.

Additionally, the post holder will oversee the impact of interfaces during Epic upgrades in the Trust, controlling the interface delivery life cycle, and communicating any significant changes with the Work stream Leads.

Guys and St Thomas NHS Foundation Trust (GSTT) and Kings College Hospital NHS Foundation Trust (KCH) are two of Londons largest and busiest teaching hospitals, with a long and proud history, international reputations for their speciality services, teaching and research excellence, and a strong profile of local services to local residents in south east London. Together the Trusts have an annual turnover of nearly £3bn and employ around 30,000 staff, with main GSTT sites at St Thomas Hospital and Guys Hospital, and main KCH sites at Kings College Hospital, Denmark Hill, the Princess Royal University Hospital, Bromley and Orpington Hospital. The Trusts are key partners within Kings Health Partners AHSC (KHP), and Guys and St Thomas merged with the Royal Brompton and Harefield NHS FT (RBH) in the Spring of 2021.

The two Trusts share a Chief Digital Information Officer (CDIO) and a vision for digital services that are lean and agile, that maximise the benefits of a shared service operating model, and deliver the digital ambition for both Trusts. This ambition is supported by a forward-looking and strategic approach, and significant investment in a new Electronic Health Record (EHR) which will catalyse a programme of work across both Trusts to transform the way technology and data is used across our services. We will increase the care that can be provided at home, build our focus on wellness and prevention, and engage patients as partners in their care.

• Development, maintenance and support of InterSystems HealthConnect Trust Integration Engine interfaces
• Development, maintenance and support of Epic Bridges Interfaces
• Triaging Epic Bridges errors, assigning to relevant error work queues, prepare error resolution plans
• Assisting Epic/Application teams with the resolution of errors
• Triaging and addressing Service Desk Interface related tickets, ensuring timely resolution within the defined SLA
• Monitoring the TIE error alerts and resolving, escalating issues
• Making sure that the Interface design documents are up to date with any changes, fixes performed
• Managing the impact on the interfaces when Epic upgrades are conducted
• Monitoring Integration platform, making sure appropriate resources are available and the High availability is maintained
• Ensure compliance to agreed change processes and change control mechanisms
• To support secure decommissioning of any legacy integration environments, data disposal, messaging retirement or transfers
• To work on the new Integration projects as assigned by Senior Integration Analysts and the Integration Manager
• The post-holder would be required to participate in the on-call rota for 24/7 support
  
  

For further information please refer to the attached JD and PS.

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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