Intake Coordinator- Developmental Services Ontario SWR

Pillar Nonprofit Network; London; Hybrid; GBP 50,000 - 58,000; Full time

Job summary

A leading nonprofit organization is seeking an Intake Coordinator to assist individuals with developmental disabilities and their families through the eligibility process. This role involves communication over the phone and emails, data management, and offers a flexible work environment. The ideal candidate will have post-secondary education, excellent communication skills, and a commitment to supporting vulnerable populations. Join a workplace focused on staff growth and community impact.

Benefits

Work/life balance

Flexible work arrangements

Support for staff growth

Qualifications

• Experience with at-risk populations.
• Ability to work collaboratively with diverse groups.
• Willingness to work flexible hours.

Responsibilities

• Serve as first point of contact for individuals with developmental disabilities.
• Guide eligibility process for adult developmental services.
• Collect and review documents for eligibility.
• Data entry into a provincial database.
• Work remotely, with office presence required once a week.

Skills

Communication

Organizational skills

Interpersonal skills

Time management

Computer skills

Education

Post-secondary education

Job description

Who We Are:
Community Services Coordination Network (CSCN) coordinates access to services and supports for adults with a
developmental disability, and for children and adolescents with complex needs in the Southwest region of Ontario.
CSCN's dedicated staff connect, collaborate, and engage with individuals, families, service providers, and
community partners to support people in navigating the complex landscape of developmental services and
children's mental health support.

Who You Are:
We are seeking a genuine collaborator who is dedicated to supporting others through a person-centred approach.
You bring a solid understanding of developmental services and are deeply committed to person-directed, personcentred
support. As a strong communicator, you value working alongside a diverse group of individuals,
recognizing and respecting their unique perspectives and lived experiences.

What You’ll Do:
As an Intake Coordinator at DSO, you will serve as the first point of contact for individuals with developmental
disabilities and their families or caregivers who reside in Windsor/Essex, Sarnia/Lambton, and Chatham/Kent
communities. Your primary responsibility will be to guide them through the eligibility process for adult
developmental services funded by the Ministry of Children, Community and Social Services. A significant part of
your role involves collecting and reviewing the necessary documents to support the eligibility process for adult
developmental services. Most communication will occur over the phone or via email, and you will also be
responsible for entering data into a provincial database. The intake coordinator will be based in a CSCN office
(London, Windsor, Owen Sound, Stratford, or Sarnia) at least one day each week, while the rest of the work will
be done remotely.

What Experience You Bring:
Ideally, you have experience working with vulnerable or at-risk populations, including adults who have
developmental disabilities, along with the following:
• Post-secondary education
• Demonstrated ability to work collaboratively with individuals, families, and multidisciplinary teams
• Strong organizational/time management skills
• Excellent interpersonal and written communication skills
• Excellent computer skills and ability to work in a provincial database system
• Proven ability to work both independently and collaboratively
• Ability to interpret legislation, government policy, and guidelines
• A willingness to work flexible hours as required

We Offer:
You will work in a human-centered workplace built upon a culture that supports staff growth and learning. We
promote work/life balance, belonging, and employee wellness and offer hybrid and flexible work arrangements.
Salary Range: $50,700 - $57,362.

How to Apply:
Please forward a covering letter and resume by email to: [e-mail] by noon on July 7, 2025

CSCN is actively building a diverse board and workforce reflective of Canadian society. As a result, we promote
employment equity and encourage candidates from Indigenous, Black, and other racialized communities,
2SLGBTQI+ people, individuals with disabilities, women, and other members of marginalized communities to
apply. We recognize that structural barriers shape experiences and job qualifications, and encourage people
to apply even if they feel the position would be a stretch.
CSCN is committed to developing inclusive, barrier-free selection and appointment processes and work
environments. Accommodation will be made available on request for candidates participating in all aspects of the
selection process.

The Community Services Coordination Network does not use Artificial Intelligence in our recruitment process.

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