Insurer Reconciliation Executive

Ardonagh Advisory; Leeds; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a growing Client Money Team as an Insurer Reconciliation Executive in Leeds, responsible for reconciling insurer accounts in compliance with FCA regulations. This hybrid role offers extensive training and development opportunities along with a supportive work environment and a range of employee benefits.

Benefits

26 days holiday plus bank holidays

Career progression opportunities

Award-winning learning & development

Pension scheme

24-hour Employee Assistance support

Discounted corporate perks

One day paid volunteering

Donation matching for local charities

Celebration of employee talent through awards

Qualifications

• Detail-oriented and organized individual.
• Ability to communicate clearly and effectively.
• Experience within an FCA regulated role is advantageous.

Responsibilities

• Reconcile Insurer Settlements according to FCA regulations.
• Manage workload to meet SLAs and quality standards.
• Communicate with Brokers to resolve transaction queries.

Skills

Attention to detail

Customer service

Communication

Organizational skills

Proactivity

Job description

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Insurer Reconciliation Executive -Leeds -ARD1083704

Purpose of the Role

This exciting opportunity has arisen to join a growing Client Money Team within our Broker Network business, part of the wider Ardonagh Group. You will be responsible for the accurate reconciliation of our Members’ Insurer accounts to their broking systems in accordance with FCA regulations and agreed service level agreements.

What you will do

This is an overview and not an exhaustive list of responsibilities. Collaborating with your line manager, you will develop your own objectives but focus on all of the following:

• Reconciliation of Insurer Settlements for allocated members in accordance with FCA regulations, Insurer requirements and internal procedures.
• Management of own workload to ensure work is being completed to the agreed Service Levels (SLAs) and quality standards.
• Communicate and build relations with external Brokers & businesses to investigate and resolve any queried transactions, resolving these effectively and providing great customer service.
• Fulfil your responsibilities in line with agreed processes to achieve agreed objectives, and in doing so, ensure compliance with the client and insurer money rules within the FCA Handbook, identifying and recording any breaches of FCA rules.
• Ensure successful completion of training and assessment exercises as assigned from the Compliance and Training Department.
• Willingness and ability to apply existing skills to other ad-hoc tasks, as required by management.

Who we are looking for

This is an opportunity for a detailed orientated, organised, proactive individual with the ability to communicate clearly and effectively and who can process high volumes quickly and accurately. We’re looking for a customer focused individual who thrives on providing an exceptional service to customers by working on their own and as part of a team.

Experience within an FCA regulated role and an understanding of Insurance Broking systems would be advantageous. However, full training will be given so if you’re detail focused and a quick learner with a passion for accuracy, this could be a great opportunity for you.

This is a hybrid role once training is complete with 2, maybe 3 days per week in the office in Leeds.

In return you will be welcomed and supported by our Ardonagh family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

• Holiday entitlement of 26 days plus bank holidays
• Opportunity to progress your career across the entire Ardonagh family
• Award-winning learning & development offering and support to obtain professional qualifications to enhance your knowledge and career prospects
• Pension scheme for when you feel it’s time to retire
• 24-hour Employee Assistance support for you and your family’s physical and mental wellbeing
• Corporate perks such as discounted gym memberships, cinema tickets, shopping, Eyecare vouchers, cycle to work and much more
• One day paid volunteering to give back to our communities
• Ardonagh Community Trust (ACT) - raising funds for charity with donation matching in your local community
• The Spotlight Awards, where we celebrate the best of the Ardonagh Group and all the bright talent across our business.

We offer genuine potential for both personal and professional development, come and be part of our story and help us shape our future.