Insurer Engagement & Product Governance Coordinator

Starr Underwriting; Birmingham; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading company is seeking an Insurer Engagement & Product Governance Coordinator to enhance product governance, oversee training, and ensure compliance within the insurance sector. This hybrid role, based in Birmingham or other locations, involves close collaboration with stakeholders to support strategic objectives. Ideal candidates will have experience in training coordination and strong communication skills, alongside the ability to manage multiple tasks effectively.

Benefits

Professional development opportunities

Inclusive culture

Career opportunities and benefits

Qualifications

• Previous experience in a product governance or training coordination role.
• Strong organisational and project management skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Ensure timely and accurate production of documentation.
• Facilitate regional provider forums and track participant feedback.
• Coordinate e-learning content development for third-party training.

Skills

Organisational skills

Project management

Communication

Analytical skills

Interpersonal skills

Education

Experience in product governance or training coordination

Proficient in e-learning platforms

Job description

The Insurer Engagement & Product Governance Coordinator plays a pivotal role in enhancing product governance, facilitating internal provider forums, and overseeing training for third-party providers and products.

This position is essential for ensuring compliance, improving product quality, and fostering a culture of knowledge sharing within the organisation.

The coordinator will work closely with various stakeholders to ensure that all documentation and training materials are produced timely and accurately, thereby supporting the overall strategic objectives of MMB.

The role can be based in either our Birmingham, Manchester or Edinburgh offices and is a hybrid role that has a requirement of working at least three days a week in the office.

We will count on you to:

Enhance Product Governance:

• Ensure the timely and accurate production and storage of all documentation required for the approval and ongoing governance of third-party products.
• Collaborate with compliance and legal teams to identify and mitigate compliance risks associated with product offerings.
• Regularly review and update governance processes in collaboration with the Compliance Team to improve product quality and ensure adherence to regulatory requirements.

Facilitate Provider Forums:

• Coordinate and organise regional provider forums, ensuring that all colleagues are trained and informed about the latest products and services.
• Develop agendas, materials, and presentations for forums, promoting a culture of inclusivity and comprehensive knowledge sharing. Create and manage a robust and effective library of material that can be easily accessed by all colleagues in collaboration with relevant internal MMB teams.
• Gather feedback from participants to continuously improve the effectiveness of the forums and address any knowledge gaps.

Oversee Third Party Provider Training:

• Manage and coordinate the development of e-learning content for third-party providers, ensuring it aligns with Marsh McLennan’s training and competency (T&C) regime.
• Collaborate with subject matter experts to create product-specific training materials that enhance the overall competency of colleagues.
• Create and manage a robust and effective library of material that can be easily accessed by all colleagues in collaboration with relevant internal MMB teams.
• Monitor and evaluate the effectiveness of training programmes, making recommendations for improvements as necessary.

What you need to have:

• Previous experience in a product governance or training coordination role.
• Strong organisational and project management skills, with the ability to manage multiple tasks and deadlines.
• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Proficient in using e-learning platforms and training management systems.
• Strong analytical skills, with the ability to assess compliance risks and product quality metrics.

What makes you stand out?

• Experience in the financial services or insurance industry

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [e-mail].

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.