Insurance Team Leader

Brampton Recruitment Ltd; Stafford; On-site; GBP 80,000 - 100,000; Full time

Job summary

An established Insurance Broker in Stafford is seeking an Insurance Team Leader to lead a team of Direct Sales Coordinators. The ideal candidate will ensure the achievement of new business targets while maintaining high standards of customer service and compliance with FCA regulations. This role involves coaching, performance monitoring, and collaboration with various stakeholders. Benefits include flexible working hours, Bupa health cover, and an onsite gym.

Benefits

Flexible working hours

Annual salary increase

Onsite gym

24-7 GP Online Service

Bupa health cover

Pension

25 days holiday + bank holidays

Qualifications

• Experience in Commercial Insurance, Business Insurance, and Corporate Insurance required.
• Passion for developing others through solid leadership.
• Excellent communication skills and ability to build rapport with customers.

Responsibilities

• Lead and motivate a team to achieve sales targets.
• Monitor performance metrics and provide feedback.
• Handle escalated queries ensuring customer satisfaction.

Skills

Leadership experience

Interpersonal skills

Coaching skills

Knowledge of Insurance Codes of Practice

Customer service orientation

Education

Broker Cert CII certificate

Job description

Overview

A fantastic opportunity has arisen for an Insurance Team Leader to join a thriving Insurance Broker specialising in Commercial Insurance. As the Insurance Team Leader, you will lead, coach, and develop a team of Direct Sales Coordinators, ensuring the delivery of new business targets, excellent customer service, and full compliance with FCA regulations.

Responsibilities

• Lead and motivate a team of Direct Sales staff to achieve individual and team sales targets
• Oversee daily operations, ensuring timely handling of inbound enquiries, digital leads, and referrals
• Monitor performance metrics and provide regular feedback through 1:1s and team meetings
• Support recruitment, onboarding, and training of new team members
• Handle escalated queries and complex cases, ensuring swift resolution and customer satisfaction
• Collaborate with underwriting partners and internal stakeholders to optimise conversion rates
• Ensure all activities are compliant with FCA regulations and internal procedures
• Contribute to strategic planning and continuous improvement initiatives

Qualifications

• Previous experience in Commercial Insurance, Business Insurance, Commercial Fleet Insurance, and Corporate Insurance is essential for the role
• Proven leadership experience in a sales or service insurance setting
• You will possess excellent interpersonal and coaching skills with a passion for developing others
• A Broker Cert CII certificate would be advantageous
• Excellent interpersonal skills and broking skills, and the ability to build rapport with customers
• You should have a passion for customer service and the ability to work both independently and as part of a team
• Knowledge of Insurance Codes of Practice, Terms of Insurance, and Commercial Insurance
• Driving licence
• Excellent communication skills

Hours

Hours: Monday to Friday 9:00 am – 5:00 pm

Salary

Salary: DOE

Benefits

• Flexible working hours
• Annual salary increase (not guaranteed)
• Onsite gym
• 24-7 GP Online Service and other wellbeing services available
• Bupa
• Pension
• Hols: 25 + BH + 1 day for every 5 years of service

Brampton Recruitment is an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.