Insurance Support Administrator

Liberty Global; London; Hybrid; GBP 28,000 - 40,000; Full time

Job summary

A leading company is seeking an Insurance Support Administrator for their Liberty Blume team in London. This hybrid role involves managing enquiries, coordinating meetings, and supporting customer interactions. The position offers an opportunity to join a growing team focused on efficiency and customer satisfaction, with competitive benefits including a good salary and additional leave options.

Benefits

25 days annual leave with the option to purchase 5 more

Access to wellbeing and mental health benefits

Matched pension contribution up to 10%

Access to car benefit scheme

Online learning platform for career development

Qualifications

• Proven experience in a Team Assistant or similar administrative support role.
• Demonstrated ability to manage competing priorities in a fast-paced environment.
• Advanced proficiency in Microsoft tools and virtual meeting platforms.

Responsibilities

• Manage customer enquiries and coordinate meetings.
• Provide administrative support for customer-related activities.
• Ensure timely responses to customer correspondence.

Skills

Organisational skills

Communication

Problem-solving

Adaptability

Education

A-level qualifications or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft PowerPoint

SharePoint

Job description

We are looking for an Insurance Support Administrator to join our Liberty Blume team in London, Kings Cross on a permanent basis. This hybrid position requires at least three days per week in the office.

As the Insurance Support Administrator, you will serve as the primary liaison for the Insurance Team. Your key responsibilities will include managing customer enquiries received via the Insurance mailbox, coordinating and setting agendas for insurance business review meetings with customers, and ensuring that all follow-up actions are effectively tracked and completed. You will play a vital role in facilitating clear communication and ensuring customer needs are addressed promptly and efficiently.

What will you be doing?

• Support the prioritisation and coordination of business workstreams across the Insurance Team
• Ensure timely responses and follow-up to all customer correspondence
• Organise and enhance agendas for team meetings, customer business reviews, and events
• Serve as the central contact for customers and suppliers regarding payment processing
• Provide comprehensive administrative support for customer meetings, reviews, and events
• Assist customers with queries related to insurance policies, claims, and documentation
• Coordinate travel arrangements and external meeting logistics
• Collaborate with the Insurance Lead to prepare responses for tenders, bids, and presentations

We tend to look for people with:

Essential

• Proven experience in a Team Assistant or similar administrative support role
• Demonstrated ability to manage competing priorities in a fast-paced environment
• Advanced proficiency in Microsoft Outlook, Word, PowerPoint, SharePoint, and virtual meeting platforms
• Proactive and self-motivated, with a strong sense of ownership and responsibility
• Excellent verbal and written communication skills, with strong interpersonal abilities
• Highly organised and adaptable, capable of managing multiple tasks and shifting priorities with sensitivity and sound judgment
• Strong skills in organisation, prioritisation, decision-making, and exercising good judgment
  

Desirable :

• Minimum of A-level qualifications or equivalent.
• Confident working independently with minimal supervision, while also being an effective team player.

What’s in it for you?

• Competitive salary.
• 25 days annual leave with the option to purchase 5 more.
• Access to wellbeing and mental health benefits such as the Calm app, personal medical, critical illness cover and dental insurance, plus many more.
• Matched pension contribution up to 10%
• Access to our car benefit scheme
• Access to our online learning platform to continue to develop and grow your career with us
• The chance to join an innovative, fast-paced and passionate team

Who we are:

Liberty Blume, a Liberty Global company, is a rapidly growing business services provider, specialising in tech-enabled back-office solutions. Our mission is to deliver efficiency, scale and value to our customers through Business, Procurement and Financial Solutions. If you’re curious, customer centric and enjoy being one step ahead, join us on our scale up journey and unlock your freedom to grow!

Liberty Global is an equal opportunity employer, committed to an inclusive environment and accommodating all candidates. We’re eager to hear from you, no matter your background.