Insurance Product Manager - Specialist Cover

Hackajob Ltd; Northampton; Hybrid; GBP 61,000 - 101,000; Full time

Benefits offered by this job

Hybrid working

Private medical insurance

Pension matching

Life assurance

Sabbaticals

Health cash plan

Car salary sacrifice

Flexible benefits

Job summary

Hackajob Ltd. is seeking an Insurance Product Manager to lead day-to-day trading for niche commercial products and to grow specialist insurer partnerships. The role spans online and offline customer journeys, with close collaboration across operations, finance, and marketing.

You will own portfolio performance, drive improvements in lead routing, and oversee annual fair value assessments in partnership with compliance. A hybrid work model and substantial benefits are provided.

Qualifications

• Strong understanding of commercial insurance, including specialist market mechanics, broking, or London market products.
• Ability to collaborate, influence, and build relationships across operations, finance, marketing, and insurer relations.
• Project delivery experience, coordinating initiatives from concept through operational go-live.
• Analytical skills and understanding of trading data, portfolio performance metrics, and commercial P&L drivers.
• Knowledge of regulatory compliance, particularly product reviews and fair value assessment frameworks.
• Comfortable working in fast-paced, ambiguous environments connecting online and offline customer journeys.

Responsibilities

• Lead day-to-day trading for niche commercial products and monitor new business and renewal performance against key targets.
• Expand specialist insurer and MGA partnerships to launch new covers for complex customer segments, including motor trades.
• Work with call centre teams to improve lead scoring, customer routing, and operational journeys.
• Lead product reviews and annual fair value assessments in partnership with compliance.
• Provide insurance product expertise across business projects to improve customer journeys.
• Resolve operational and commercial incidents within complex customer journeys.
• Take commercial ownership of a high-value SME portfolio and shape tailored cover for complex and niche trade businesses.

Skills

Commercial insurance knowledge

Stakeholder collaboration

Project delivery

Data analysis & P&L

Regulatory compliance

Ambiguity tolerance

Job description

Salary: £61,000 - 101,000 per year

Requirements:

• Strong understanding of commercial insurance, including specialist market mechanics, broking, or London market products.
• Ability to collaborate, influence, and build relationships across operations, finance, marketing, and insurer relations.
• Project delivery experience, coordinating initiatives from concept through operational go-live.
• Analytical skills and understanding of trading data, portfolio performance metrics, and commercial P&L drivers.
• Knowledge of regulatory compliance, particularly product reviews and fair value assessment frameworks.
• Comfortable working in fast-paced, ambiguous environments connecting online and offline customer journeys.
• You do not need to meet every listed criterion to be considered for this role.

Responsibilities:

• Lead day-to-day trading for niche commercial products and monitor new business and renewal performance against key targets.
• Expand specialist insurer and MGA partnerships to launch new covers for complex customer segments, including motor trades.
• Work with call centre teams to improve lead scoring, customer routing, and operational journeys.
• Lead product reviews and annual fair value assessments in partnership with compliance.
• Provide insurance product expertise across business projects to improve customer journeys.
• Resolve operational and commercial incidents within complex customer journeys.
• Take commercial ownership of a high-value SME portfolio and shape tailored cover for complex and niche trade businesses.

Technologies:

• Support
• Marketing
• Product Manager

More:

We are an online business insurance provider and technology company, protecting more than 1,000,000 active policies across over 1,200 trades. Our mission is to make insurance simple, clear, and fair while helping small businesses thrive. Through our global social impact strategy, The Big Dreams Project, we aim to help 10,000 small businesses start or grow by 2030. This permanent Insurance Product Manager role sits in our Complex & Niche team and combines the agility of a scale-up with the reach of an established market leader. You will manage a portfolio like a mini business, working across digital and offline operations, call centres, MGAs, and specialist insurers. We welcome people of all backgrounds and identities and are committed to an inclusive, supportive workplace. We offer hybrid working, 25 days of annual leave plus bank holidays, the option to buy five additional days, flexible parental leave, life-event leave, paid sabbaticals for long-serving employees, private medical insurance, a health cash plan, a competitive salary and potential annual bonus, learning and mental health support, pension matching up to 5%, life assurance, a salary-sacrifice car scheme after six months, and a flexible benefits allowance.

last updated 40 week of 2026