Insurance Partner - Sales and Service

Markerstudy Group; Portsmouth; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading company in the insurance sector is seeking passionate individuals for a Customer Service role in their Portsmouth office. This full-time position offers competitive salary progression, 25 days of annual leave, and a range of employee benefits, including discounts and life assurance. If you're a pet lover eager to start a career in customer service, we want you on our team!

Benefits

25 days annual leave plus Bank Holidays

Onsite free car parking

Free shuttle bus from central Portsmouth

Employee discount and cashback scheme

Life Assurance (4x annual salary)

Structured learning and development pathway

Employee referral program

Qualifications

• Previous customer service experience in retail or hospitality is acceptable.
• Personable and hard working.
• Happy dealing with customers via telephone.

Responsibilities

• Answering customer calls and managing insurance policies.
• Dealing with customer renewals and new business calls.
• General administrative tasks and liaising with stakeholders.

Skills

Customer service

Communication

Collaboration

Job description

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Insurance Partner - Sales and Service, Portsmouth

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Client:

Location:

Portsmouth, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

9398e3baafbf

Job Views:

43

Posted:

24.06.2025

Expiry Date:

08.08.2025

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Job Description:

Are you an animal lover looking for an exciting opportunity in customer service? Located in Lakeside, Portsmouth, we are expanding rapidly and seeking dedicated individuals with a positive attitude and a knack for customer service to join our friendly team!

Location: Lakeside, North Harbour, Portsmouth

Start Date: 4th June

About the role

We are looking for people with a passion for animals to join our dynamic Customer Service Team at our Portsmouth Lakeside office. If you are searching for a new challenge, looking to kickstart your career in an office environment, or simply love interacting with customers and hearing about their pets, we want to hear from you.

Role responsibilities

• Answering customer calls and queries
• Manage the customer through the lifecycle of their insurance policy
• Dealing with customer renewals and new business calls
• Have an energetic approach and build rapport with customers
• Contacting and dealing with customers via telephone and email
• General admin
• Liaising with veterinary practices, breeders, and policyholders
• Collating and posting of documents

About you

• Previous customer service experience - retail and hospitality experience is also welcome
• Happy dealing with customers via the telephone
• Hard working and personable

· Collaborative and fast-paced work environment

· Competitive salary progression scheme

· 25 days annual leave plus Bank Holidays, with the option to purchase an additional three days

· Onsite free car parking & free shuttle bus from central Portsmouth locations to the office

· Modern Lakeside office featuring Wellness Wednesday and Street Food Thursdays

· Employee discount and cashback scheme for shopping, dining, travel, and more

· Life Assurance (4x annual salary)

· Structured learning and development pathway

· Employee referral program

Hours Full Time, 37.5 hours per week on a 3-week rotational shift pattern:

• Week 1: Monday to Friday 8am-4pm
• Week 2: Monday to Friday 9am-5pm with a half-day on Saturday and a day off in lieu
• Week 3: Monday to Friday 12pm-8pm
• Please note – no holiday can be taken within the first 6 weeks of training