Insurance Operations Technician - Fully Remote Working

PZL; Birmingham; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading insurance provider is seeking an experienced Insurance Operations Technician to manage administrative processes and support London-based broking teams. The role is fully remote, requiring strong understanding of the Lloyds and London markets, and proficiency with the Acturis Platform. Ideal candidates will be well-versed in insurance documentation and FCA regulations, with experience in similar roles. Join us to deliver excellent service in a dynamic environment.

Qualifications

• Experience in a similar role within the Lloyds and London market is essential.
• Ability to manage and audit processes effectively.

Responsibilities

• Serve as a point of contact for London-based broking teams.
• Manage administration related to clients' insurance requirements.
• Coordinate London Market Premium and Policy documentation.

Skills

Experience with the Acturis Platform

Strong understanding of the Lloyds and London market

Excellent knowledge of processes and procedures within the insurance market

Strong understanding of FCA regulations

Tools

Xchanging/DXC technology

Job description

Insurance Operations Technician Fully Remote Working

Job Market Insurance

About

Insurance Operations Technician Lloyds Insurance Market - About the role

My client is seeking an Insurance Technician to serve as a point of contact for the London-based broking teams you will support. The role is fully remote and can be based anywhere in the UK.

Key duties

• Work closely with your manager and team members to manage administration and support processes related to clients' insurance requirements, aiming to achieve targets, develop the business, and deliver excellent service.
• Participate in system testing, provide training, monitor data integrity, engage in project work, and act as a technical referral point for complex debiting and related issues.
• Coordinate documentation related to London Market Premium and Policy processing, liaising with relevant parties.
• Ensure timely client invoicing.
• Track and monitor policy changes, especially related to invoicing.
• Assist in creating comprehensive broking, client, and other documents.
• Process slips, quotes, and indications.
• Perform technical duties including data entry, credit control, and chasing subjectivities.
• Stay informed of regulatory and legal changes affecting the role.
• Maintain up-to-date records on company systems.
• Respond appropriately to urgent issues as they arise.

Key requirements

• Experience with the Acturis Platform.
• Strong understanding of the Lloyds and London market, with experience in a similar role.
• Experience preparing documentation such as LPAN.
• Experience with Xchanging / DXC technology is desirable.
• Strong understanding of FCA regulations relevant to insurance intermediaries.
• Excellent knowledge of processes and procedures within the insurance market, with the ability to audit and review others' work.