Insurance Operations Specialist (Customer Experience)

Urban Jungle; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

Urban Jungle in Greater London is seeking an Operations Associate to help us deliver a world-class customer experience while redefining the insurance landscape. You will be talking directly to customers, handling day-to-day operations, owning and optimising the claims journey, and collaborating with Ops, Product, Engineering and Insurance teams to drive improvements and scale our functions.

The role involves solving problems, thinking strategically, and delivering results for our growing

Qualifications

• Exceptional written and verbal communication to support customers and collaborate with teams across the business.
• You’re energised by problems of all shapes and sizes, and see them as an opportunity to make something better.
• You like to make things happen and aren’t afraid to roll up your sleeves to meet deadlines.

Responsibilities

• Deliver a world-class customer experience as part of redefining the insurance industry.
• Support customers directly via phone, chat and email and troubleshoot problems.
• Own and optimise the customer claims journey and drive operational improvements across teams.
• Collaborate with Ops, Product, Engineering and Insurance to scale functions and launch new features.

Skills

Communication skills

Problem solving

Multitasking

Customer focus

Cross-functional collaboration

Job description

Urban Jungle in Greater London is seeking an Operations Associate to help us deliver a world-class customer experience while redefining the insurance landscape. You will be talking directly to customers, handling day-to-day operations, owning and optimising the claims journey, and collaborating with Ops, Product, Engineering and Insurance teams to drive improvements and scale our functions.

The role involves solving problems, thinking strategically, and delivering results for our growing