Insurance Operations Lead for AI Policy Processing

Mercor; Greater London; On-site; GBP 63,000 - 125,000; Part time

Job summary

Mercor is partnering with a leading AI lab to train frontier models on insurance reasoning data. We seek Policy Administration and Insurance Operations Managers to design policy-processing and servicing scenarios and evaluate AI outputs against standards.

Join a role emphasizing real-world policy issuance, endorsements, billing, renewals, and service workflows. Minimum 2+ years in policy-related roles; strong writing and attention to detail required.

Qualifications

• 2+ years of professional experience in policy administration, underwriting operations, insurance servicing, premium operations, or policy-processing management.
• Understand the policy lifecycle from intake to record retention.
• Hands-on experience with policy administration systems, workflow queues, transaction controls, or QA processes.
• Translate policy and procedural requirements into precise operational steps.
• Demonstrate strong written communication, process discipline, and high attention to detail.

Responsibilities

• Design realistic policy-processing scenarios covering application intake, binding, issuance, endorsements, billing, renewals, cancellations, and document delivery.
• Create work products like processing instructions, transaction reviews, exception plans, service communications, and quality checks.
• Write gold-standard reference responses at advanced insurance-operations quality.
• Grade AI-generated responses against rubrics for procedural accuracy and adherence to service standards.
• Provide feedback to the research team to improve model behavior.
• Participate in onboarding office hours and calibration sessions.

Skills

Policy administration

Attention to detail

Written communication

Process discipline

Tools

Policy administration systems

Job description

Mercor is partnering with a leading AI lab to train frontier models on insurance reasoning data. We seek Policy Administration and Insurance Operations Managers to design policy-processing and servicing scenarios and evaluate AI outputs against standards.

Join a role emphasizing real-world policy issuance, endorsements, billing, renewals, and service workflows. Minimum 2+ years in policy-related roles; strong writing and attention to detail required.