Insurance Operating Model Consultant

HelloKindred; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

HelloKindred in London is seeking an experienced Organizational Change Management (OCM) Specialist with strong insurance industry expertise to drive stakeholder engagement, change readiness, communications, training, and user adoption during a major transformation programme.

The role focuses on helping business teams successfully transition to new processes, systems, and ways of working, with a hybrid setup requiring 2–3 days in the office.

Qualifications

• 5+ years delivering Organizational Change Management within large-scale business or technology transformations.
• Knowledge of insurance operating models across policy, billing, claims, distribution and customer/partner operations.
• Experience with Prosci, ADKAR, ACMP, or similar methodologies.
• Strong stakeholder engagement, communication and facilitation skills.
• Experience supporting transformation involving insurance platforms like Guidewire, Duck Creek, Majesco, Dynamics 365 or similar is advantageous.

Responsibilities

• Develop and execute change management strategies including stakeholder engagement, communications, training and user adoption plans.
• Conduct impact assessments and readiness evaluations to support transformation initiatives.
• Collaborate with business and technology stakeholders to identify risks, dependencies and mitigations.
• Support adoption of new systems, processes, and operating practices across insurance functions.
• Create communications, training materials, workshops and engagement activities for change adoption.
• Apply insurance operations and technology knowledge to support transformation outcomes.

Skills

Insurance domain knowledge

Change management

Stakeholder engagement

Communication skills

Training & adoption

Job description

HelloKindred are specialists in staffing marketing, creative and technology roles, offering a range of talent solutions that can be delivered on-site, remotely or hybrid.

Our vision is to make work accessible and people’s lives better.We do this by disrupting traditional employment barriers –connecting ambitious talent to flexible opportunities with trusted brands.

Job Description

Anticipated Contract End Date/Length: December 31, 2026
Work set up: Hybrid (2–3 days per week in office)
Clearance required: BPSS. Candidates must be eligible for BPSS clearance

Our client in the Information Technology and Services industry is looking for an experienced Organizational Change Management (OCM) Specialist with strong insurance industry expertise to support a major transformation programme. The role will focus on driving stakeholder engagement, change readiness, communications, training, and user adoption while helping business teams successfully transition to new processes, systems, and ways of working.

Responsibilities

• Develop and execute organizational change management strategies including stakeholder engagement, communications, training, and user adoption plans.
• Conduct change impact assessments and readiness evaluations to support business transformation initiatives.
• Partner with business and technology stakeholders to identify change risks, dependencies, and mitigation strategies.
• Support stakeholder alignment and adoption of new systems, processes, and operating practices across insurance functions.
• Create and deliver communications, training materials, workshops, and engagement activities to support successful change adoption.
• Apply knowledge of insurance operations, processes, and technology platforms to support successful transformation and adoption outcomes.

Qualifications

• Strong insurance operating-model and domain knowledge across policy, billing, claims, distribution, and/or customer and partner operations.
• 5+ years' experience delivering Organizational Change Management initiatives within large-scale business or technology transformation programmes.
• Understanding of insurance technology ecosystems, including core platforms, digital capabilities, data and integration services, and related operational processes.
• Proven experience delivering change management activities including communications, training, stakeholder management, change impact assessments, and adoption planning.
• Experience with Prosci, ADKAR, ACMP, or similar change management methodologies.
• Strong stakeholder engagement, communication, and facilitation skills.
• Insurance industry experience across underwriting, claims, policy administration, billing, or risk management.
• Experience supporting transformation involving Guidewire, Duck Creek, Majesco, Dynamics 365, NICE CXone, or similar platforms is advantageous.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Candidates must be legally authorized to live and work in the country where the position is based, without requiring employer sponsorship.

HelloKindred is committed to fair, transparent, and inclusive hiring practices. We assess candidates based on skills, experience, and role-related requirements.

We appreciate your interest in this opportunity. While we review every application carefully, only candidates selected for an interview will be contacted.

HelloKindred is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate on the basis of race, colour, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other protected characteristic under applicable law.